Answer customer calls quickly with chatbots
Plain-speaking chatbots can answer the most frequently asked customer questions 24x7.
Make customers happy with plain language answers to frequently asked questions.
Why SAP Business Technology Platform
Chatbots can cover a large amount of repeated questions and instantly deliver information required to customers.
SAP Integration Suite
SAP AI Services
Value driven results
A large European chemicals company used SAP AI Services to build a chatbot to answer questions related to products and orders. The chatbot can provide answers based on customer history and business context. It reduced the routine manual customer service tasks.
24 X 7
on complex questions related to customer orders, invoices, shipments, product safety data, and more
point of contact for all customer questions
conversations based on previous customer interaction and business context
Large European chemicals company found chatbots helpful
SAP AI Services was used to build 24 x 7 chatbots to answer questions related to product safety data sheets, product attributes, customer orders, invoices, and shipments.