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Intelligent Services for Customer Service Features

Rethink your service team operations with automated categorization and intelligent processing of service inquiries – all enabled by machine learning.

Ticket Categorization

Classify incoming tickets with accuracy

Use a data model based on historical data of successfully classified service tickets. With deep learning techniques, you can categorize and route the content of incoming support tickets while complying with service level agreements.

Solution Recommendations

Expedite problem resolution and scale the business

Receive proposals generated from machine learning capabilities to get the most relevant answers for incoming service tickets. Avoid repetitive manual efforts of examining the ticket contents to classify and assign it to the right agent.

SAP Software Accessibility

Product Road Map

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