Reimagined customer maintenance event processing using SAP Intelligent RPA
Simplified customer maintenance request processing in the SAP BTP cloud with comprehensive SAP Intelligent RPA. Capabilities include sending email, unattended email monitoring, downloading attachments, uploading customer worklists, and full SAP S/4HANA integration to create a maintenance event.
Overview
Save time and resources with process simplification through desktop automation
Key process steps are automated using intelligent bots increasing overall process efficiency, including email integration and monitoring, and automatic processing of Microsoft Office Excel attachments to create work items and SAP S/4HANA maintenance notifications.
Model customer work lists offline before updating the system
The work list received from the customer can be reviewed and modified offline (in Microsoft Excel) before uploading and creating operative data (notifications) in SAP S/4HANA. Overall data quality is improved, as system updates are performed only once the work request details are complete.
Achieve greater efficiency with integration to SAP S/4HANA quoting & planning
Quick analysis of customer work requirements is created as a notification package into an event revision in SAP S/4HANA and are ready for quoting and planning in the Customer Management and Maintenance Operations Planning suites of applications.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry
Compatibility
Works with
Features
Create, maintain, and monitor maintenance requests
Manage Maintenance Request app provides a filtered list of maintenance requests with the ability to drill into the detail of each request and perform updates. New maintenance requests can also be created and once confirmed, a corresponding maintenance revision is automatically created in SAP S/4HANA
Automate customer’s requested worklist
The app triggers an IRPA bot to send an email to the customer with an Excel template. Once the customer returns the completed template by email, the next IRPA bot automatically downloads the file and updates the request status. A third IRPA bot validates the file and updates back the request status.
Automate creation of customer work items
It validates, upload and confirm work items automatically using intelligent bots to the cloud app where users can further amend as required. No system interaction is required on the part of the customer service representative.
Plans and pricing
All plans include:
Additional Products
Additional iSAM products costing per product per year
Example iSAM products - (iSAM Customer Management | iSAM Maintenance Operations Insights | iSAM Maintenance Operations Mobile Cards)
Includes 1 Products Price unavailable in this regionAdditional iSAM products costing per product per year
Example iSAM products - (iSAM Customer Management | iSAM Maintenance Operations Insights | iSAM Maintenance Operations Mobile Cards)
Includes 1 Products Price Upon Request
Full solution (all products)
Additional users
Additional system landscapes
Includes 1 Products Price upon requestFull solution (all products)
Additional users
Additional system landscapes
Includes 1 Products
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Enterprise Asset Management |
| Industry | Cross-Industry |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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Resources
HCLTech iSAM Customer Management Maintenance Request demo video
Publisher
HCL America Solutions Inc.
HCLTech is a global technology company, home to 222,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products with consolidated revenues of $12.3 billion.
