Seamlessly enhance telecom customer's experience with single dashboard
All-in-one solution for telecom operators providing advanced real-time network and device monitoring. The platform empowers the user with quicker customer issue resolution with accessibility to ticket data and device data on single platform
Overview
Field service Improvement and better insights
Up to 5X improvement in operational efficiency by remotely resolving 20% of the field tickets; up to 30% increase in first time fixes and up to 15% up-sell with insights into possible upgrade opportunities
Ready integration with CPE
Integration with ticketing solutions like Service Now and customer premises equipment (CPE) management solutions like iCE.X which is readily available for customers offering.
Projection on Stock Requirement and Availability
Empower the customer with accurate projections of required inventory of devices (routers) based on possible replacement orders and new connection requests.
Details
Solution type
Extensions and Add-ons
Industry
Telecommunications
Compatibility
Works with
Features
Telecom Service Ticket Management
Brings together helpdesk ticket information and real-time customer premises equipment (CPE) insights as well as proactive system alerts on a single screen.

Integration with SAP S/4HANA
Creation of the work order to carry out activities like replacement of routers, checking the FTTH lines, fixing signal amplifiers is offered in single touchpoint which ties back to SAP S/4HANA.

Single Screen for Customer Relevant Information
Provides asset management, customer segmentation, and customer subscription – all on a single screen. With iXm, you have a single place that showcases isolated information relevant to prioritizing the customer and offering an intuitive experience.

Plans and pricing
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- Free trial offers users to understand the specifics of the solution and helps to tailor the subsequent upgrade.
- ServiceNow(TM) trial instance will be provisioned which will be integrated with iXm
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- Nominal all-inclusive pricing for everything you need
- iXm as a platform is available to customers on a subscription-based pricing
- No additional costs for initial integrations with customer’s CPE systems, ticketing systems, SAP systems, etc.
- Includes initial integration with existing SAP S/4 HANA, Cloud ticketing system, and customer survey system.
- A month of hypercare attention (remote) to customers to overcome any initial adoption challenges. Low touch engagement with key users
- Ongoing Support – post the initial hypercare, the cost includes regular customer support (remote)
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- A month of hypercare attention (remote) to customers to overcome any initial adoption challenges. Low touch engagement with key users
- Ongoing Support – post the initial hypercare, the cost includes regular customer support (remote)
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Customer reviews
ae85b62e-1820-49b3-a5ec-33bada3ec2ac
Technical Information
Technical details
| Solution type | Extensions and Add-ons |
| Category | Enterprise Resource Planning |
| Industry | Telecommunications |
| Works with |
|
Deployment and operations
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
|
| Globalization |
|
| Operations |
|
Security and compliance
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
|
| Compliance |
|
| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
terms-and-conditions-url
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technical-name
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support-email
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Resources
HCLTech’s all-in-one Intuitive eXperience Management (iXm) solution for Telcos
iXm - intuitive eXperience management for Telecom Operations Managers
Publisher
HCL America Solutions Inc.
HCLTech is a global technology company, home to 222,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products with consolidated revenues of $12.3 billion.
More solutions provided by {{publisher}} HCL America Solutions Inc.
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