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Grant access to relevant HR policy information
HR questions and responses in SAP SuccessFactors Employee Central Service Center
Ask HR screen with search results in SAP SuccessFactors Employee Central Service Center
Eliminate the need for tickets or calls to HR by providing contextual information to solve employee issues.
- Provide easy access to your HR knowledge base
- Generate search results based on where employees are within the system
- Display information based on geographical location and role
- Give feedback on the quality of the information
Provide quick access to human resources experts from any device
Contact HR screen in SAP SuccessFactors Employee Central Service Center
General, domestic, and international HR contact information in SAP SuccessFactors Employee Central Service Center
Streamline service delivery by enabling employees to contact HR using their preferred channel.
- Submit a ticket from any desktop or mobile device
- Call HR directly
- E-mail an HR expert
Streamline HR case management
Ticket overview dashboard in SAP SuccessFactors Employee Central Service Center
Service ticket status and assignments in SAP SuccessFactors Employee Central Service Center
Give HR experts access to the employee information they need to quickly address issues and resolve tickets.
- Use workflows to route issues to the right person or group
- Protect employee data with permission controls
- Collaborate with other agents on complex cases
- Resolve issues with a shared knowledge base
Meet your service level targets
Ticket analytics capabilities in SAP SuccessFactors Employee Central Service Center
Ticket metrics and status in SAP SuccessFactors Employee Central Service Center
Get insight into service levels, common issues, and the quality of resolutions provided with embedded HR service analytics.
- Analyze employee interactions and issues
- Measure and improve the quality of HR service delivery
- Run predefined compliance reports for service level agreements
See our HR service delivery software in action
Empower your employees with self-service
See how employees can create or check status of an HR ticket from any device with our HR service delivery solution.
Enable HR agents
Give HR experts the information needed to resolve issues, route requests, and adjust employee records immediately.
Monitor your employees' experience
See how HR can gain insight into top issues and performance of HR agents.
Get higher value with end-to-end HR capabilities
SAP SuccessFactors Employee Central
Modernize and automate your core HR processes and get flexible tools for employee profiles, time tracking, benefits administration, and more.
SAP SuccessFactors Employee Central Payroll
Gain better control of your payroll processes to help ensure your workforce is paid accurately and on time.
SAP SuccessFactors Visa and Permits Management
Reduce the complexity of managing employee visas and work permits during an international expansion and ensure you have the right people on board.
See what our customers are saying about SAP SuccessFactors Employee Central Service Center.
Get the service and support you need to meet your enterprise goals by working with SAP SuccessFactors solution partners.
Find SAP partners who can help you choose, buy, implement, integrate, and manage your SAP SuccessFactors solutions.
Discover, try, buy, manage, and deploy trusted partner applications that extend your existing SAP SuccessFactors solutions.
Expert services and support
Get the support you need to expertly run, use, and maintain your SAP SuccessFactors solutions.
Drive innovation, accelerate your migration to the cloud, and simplify your digital HR transformation with services and support offerings from SAP.
Rely on proactive, predictive, and preventive support across all deployment options and use new technologies to realize your business goals quickly.
Training and Enablement
Achieve your strategic goals with the right knowledge and employee experience.
Train where it suits you best
Training courses are available at select SAP offices, your own location, and online to meet your needs and preferences.
Empower your team
Role-based training equips your team with the knowledge needed to adopt and optimize SAP solutions quickly and effectively.
Access the latest resources
Comprehensive, up-to-date resources are available when you need them by accessing SAP Learning Hub with a subscription.
Get started with SAP SuccessFactors Employee Central Service Center
- View how-to videos on using software features and functions
- Watch Webinars and attend expert events for the latest updates, insights, and advice
- Get information about our releases, service availability, and support
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