Customer 360 for anyone in the enterprise powered by SAP BTP

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A single pane of glass with Customer 360 delivered from many systems, powered by SAP BTP. Empower any employee (CSRs, FSRs, executives and more) to be a customer champion with tools to solve 80% of customer questions by any employee. Includes AI-powered insights and ad-hoc intelligence.

By APP ORCHID INC

Benefits

  • Easily access Customer data on one screen to solve problems rapidly

    Combine data from across your enterprise using the App Orchid Knowledge graph to deliver holistic insights to your customer champions. In addition to your own data in SAP and similar systems, bring in weather and other external data for a more holistic view.

  • Deep dive into customer analytics to solve problems

    With a few clicks, get detailed information about your customer’s bills, consumptions, and metering behavior. Change and update communication preferences. See other customer touchpoints with past interactions, service orders, BPEMs and more.

  • Get insights and recommendations about your customers

    A continually updated feed of AI-generated insights detects patterns and anomalies to warn you of potential issues. Get recommendations for next action for specific customers.

  • Integrate seamlessly with your existing SAP landscape

    Designed to support SAP integration through SAP BTP platform. Supports SAP IS-U and SAP S/4HANA. Also supports other data sources and customer systems through our pre-built pipelines.

Features

Designed to support SAP integration through BTP platform

All major information is easily accessible to the user, with controls for privacy and role. Detailed insights and tools to measure consumption and service quality. See detailed information with data from AMI meters. Offer insights based on weather and neighborhood-level consumption insights.

Designed to support SAP integration through BTP platform
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Detect and predict Customer issues and patterns before they call in

Powerful insights engine offers a feed of insights as well as details about issues detected in other departments of your Utility. Detect and predict Customer issues.

Detect and predict Customer issues and patterns before they call in
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Incredibly fast search for all customer data

Search and find customers, and premise information using partial or full information. Verify service details and see associated premises easily. Incredibly fast search for all customer data.

Incredibly fast search for all customer data
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Plans and pricing

All plans include:

Utilities Ontology for combining many data sourcesAbility to start, stop and move serviceMake payments, set up payment plans and sign up for incentive programs

  • Basic

    Full featured

    Price unavailable in this region
    • Minimum contract 1 year

    Full featured

  • 9004563

    Pro: Build custom applications with Customer Context data

    Pro:Additional AI/ML model integration with external development or custom models

    Pro: Additional analytics built with customer data

    Price unavailable in this region
    • Minimum contract 1 year

    Pro: Build custom applications with Customer Context data

    Pro:Additional AI/ML model integration with external development or custom models

    Pro: Additional analytics built with customer data

Customer reviews

88ca2df8-31d6-4fb3-ae77-7dcdcd5c1e8c

Technical Information

Technical details

Solution type APIs and Technical Components
Category Analytics and Planning
Industry Utilities
Works with
  • SAP Cloud for Utilities
  • SAP Business Technology Platform
  • SAP HANA Live for Utilities, edition for SAP CRM
  • SAP S/4HANA Enterprise Management

Deployment and operations

The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.

Deployment
  • Integrates with SAP Cloud solutions This product integrates with SAP cloud solutions using standard SAP-approved interfaces and APIs.
  • Software-as-a-Service solution This product is delivered online as a subscription service.
  • Cloud Solution This product is designed to be delivered over a network as a cloud service.
  • User Assistance provided Assistance is provided to enable all target users to install configure, and use the solution.
  • Deployed on server This product is an on-premise/hosted solution designed to be downloaded and deployed on a server.
  • Deployed at scale on device This product is designed to be downloaded and deployed at scale on devices (e.g. mobile applications, intelligent agents, etc.)
Globalization
  • Internationalized for global customers This product has been internationalized to meet the needs of global customers (e.g. the use of Unicode).
  • Localized for business best practices This product has been localized to incorporate local business best practices (e.g. support for local currencies).
Operations
  • Service Levels >99.5% This product achieves operational performance levels of 99.5% or greater.
  • Auditable logging and tracing This product offers auditable logging and tracing capabilities to aid in debugging and troubleshooting.
  • Meets recommended support levels This product meets SAP Store-recommended standards for support levels and turnarounds.
  • High availability and disaster recovery This product has been designed to ensure minimal service interruption and quick restoration of service in the event of a disruption.
  • Multi-tenant solution with full isolation and encryption This product utilizes a multi-tenant architecture with complete isolation and encryption of customer account data, policy and configuration settings.

Security and compliance

The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.

Security
  • Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies.
Compliance
  • Functional correctness This product has been tested for functional correctness using real-life business scenarios of customers.
  • ISO 27001 (Information Security Management) This product meets the standards for information security management specified by ISO 27001.
  • Open source attribution This product complies with the fulfillment of notice and attribution requirements for open source products.
  • SOC 1 and SOC 2 A18:C26 This provider complies with relevant AICPA standards for internal controls over financial reporting and for information system security, availability, processing integrity, and confidentiality or privacy.
  • Open source representations, warranties, and support This product complies with the representations, warranties, and support requirements for open source and freeware products.
  • ISO 12207 (Software Lifecycle) This product meets the standards for software lifecycle processes specified by ISO 12207.
Privacy policy

SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Publisher privacy policy

terms-and-conditions-url

https://www.apporchid.com/wp-content/uploads/2022/08/App-Orchid-SaaS-MSA-vMay-2022u.pdf

technical-name

2001013404

is-partner

true

support-email

mailto:support@apporchid.com

Resources

AO Customer Context Video

AO Customer Context Case Study

App Orchid Utilities

Publisher

More solutions provided by APP ORCHID INC

products

2001012215,2001015379,2001013469

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VGk4Ffz7TVyWZ2TkXvkfsg:LEAD_BUY

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