Orchestrate Reverse Logistics and Repairs in SAP Commerce
Revers.io specializes in complex returns and repairs with a powerful, no-code rules engine that adapts to any after-sales scenario. Connected to carriers, logistics providers, and repair centers, it ensures seamless flows and integrates with SAP Commerce. A partner that is a member of SAP’s curated startup ecosystem.
By SAV GROUP
Overview
Improve service quality and turnaround time
Improve service quality and reduce turnaround times by automating key return and repair steps, from eligibility checks to final resolution. Reduce lead times, minimize manual errors, and ensure consistent service quality across all channels and partners—boosting both efficiency and customer satisfaction.
Reduce costs linked to returns and repairs
Lower operational costs by automating reverse workflows, minimizing manual tasks, optimizing transport and repair routing, and avoiding unnecessary product replacements through better triage and decision-making.
Drive decisions with after-sales data insights
Access detailed return and repair data to identify root causes of customers returns, optimize product quality, and inform strategic decisions across operations and the supply chain.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Retail, Industrial Manufacturing, Wholesale Distribution, Insurance
Compatibility
Works with
Features
Drive customer autonomy in return process
Offer customers a branded return portal to initiate return requests, check eligibility, and track status in real time. The portal guides users through smart workflows based on product type and business rules, reducing errors, improving autonomy, and enhancing the after-sales experience.
Guide warehouse teams in return decisions
Support warehouse teams with dedicated tools to verify return conformity based on predefined criteria such as product condition, accessories, and serial number. Trigger automated decisions for refund, repair, or rejection. Manage second-life workflows, such as refurbishment, resales, and recycling.
Guide technicians with smart repair tools
Enable seamless repair workflows with integrated tools for technical diagnosis, automated spare parts management, and dynamic quotation generation. Technicians can access structured repair forms, generate intervention reports, and trigger billing operations based on repair outcomes.
