Automate the case categorization process.

Save agents' time by automatically categorizing cases for your most commonly used case categories. The feature analyzes your past cases and category catalog to learn how cases are categorized in your organization. Once you train and activate the model and if the confidence thresholds are met, the system automatically populates the proposals into the case category.

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Accelerate Service Delivery with SAP Enterprise Service Management

Überblick

Agent Productivity Boost

Improve agent productivity

Faster Case Resolution for Agents

Empower agents to solve cases faster

Service Efficiency & Satisfaction Increase

Increase service efficiency and improve customer satisfaction

Details

Lösungstyp

AI Feature

Pläne und Preise

SAP Enterprise Service Management, Case Categorization

Details:

AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.

Price upon request
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Terms and conditions

Details:

AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.

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Ressourcen

Initial Setup - SAP Help Portal

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SAP Enterprise Service Management, Case Categorization

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SAP Enterprise Service Management, Case Categorization Demo

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