Utilities CX Reloaded – Part 2: Complex Sales Process Explained

Following our Espresso Session in July, where we introduced the new utilities sales process, we received strong interest in exploring more complex sales scenarios. In this follow-up session, we will take a deeper look at how utilities can streamline sales processes in deregulated markets using SAP solutions. Learn how to initiate sales workflows directly from the SAP Sales and Service Cloud agent desktop, create tailored utilities sales orders with relevant product proposals, and seamlessly integrate with SAP S/4HANA utilities processes. Discover how guided energy sales unifies previously fragmented activities into a single end-to-end process, improving efficiency, responsiveness, and overall sales performance.

Key Topics:

• Recap of the new utilities sales process presented in the July Espresso Session
• Deep dive into complex utilities sales scenarios and process orchestration
• Benefits of SAP Sales Cloud and Service Cloud Version 2 with the utilities add-on
• Utility Use Cases: Demonstrating how modern utility sales processes are enhanced through deep integration with back-end systems
• Live Demo: Experience the complete end-to-end sales process, from customer engagement to execution in back-end systems

Who Should Join? This session is designed for utilities professionals involved in sales and account management, customer service and contact center operations, CX and CRM transformation, business process optimization, and IT or SAP architecture. It is particularly relevant for organizations looking to simplify and standardize complex sales processes while improving collaboration across customer-facing and back-office teams.