Migration from C4C to SAP Service Cloud Version 2, utilities add-on

Learn how utilities can successfully migrate from SAP Cloud for Customer (C4C) to SAP Service Cloud Version 2, including the Utilities add-on. This session walks you through the full transition journey – from initial exploration and readiness assessment to go-live and beyond – and introduces the key tools available to accelerate and de-risk your migration.

You will gain insights into how utilities can modernize their customer service landscape, leverage new capabilities in Service Cloud V2, and ensure continuity of industry-specific processes supported by the Utilities add-on.

What You’ll Learn in This Session:

• End-to-End Transition Journey: Key phases, best practices, and Utilities-specific considerations for migrating from SAP C4C (V1) to SAP Service Cloud V2 – including data migration for Contract Account and Premise, objects in combination with SAP S/4HANA.
• Migration Tools in Action: How to leverage the Readiness Check Tool (RCT) and Data Transfer Tool (DTT) for a structured, controlled migration of data, configuration, and core service objects.
• AI-Powered Acceleration: Introduction to AI-based tooling in development – TransforMate and AssessMate – designed to streamline custom code analysis and migration from V1 PDI to V2-compatible extensions on BTP.
• Assessment Services: Overview of SAP's Pre-Assessment, Lite, and Deep Assessment offerings to help you plan and size your migration project.

Who Should Join?

This session is intended for professionals in utilities working in CRM, IT, and SAP architecture who are planning or evaluating a move from SAP C4C to SAP Service Cloud Version 2 and want to understand how to ensure a smooth and future-ready transition.

Speakers:

• Anindita Kar
  Product Manager SAP C4C/CX Utilities, SAP
• Steen Hansen
  Senior Director Industry Business Unit Utilities, SAP