Utilities CX Reloaded: The New Sales Process Explained

Learn how utilities can modernize and streamline their sales processes in deregulated markets. Discover how to initiate sales workflows directly from the agent desktop in SAP Sales and Service Cloud, create tailored utilities sales orders with relevant product proposals, and seamlessly integrate with SAP S/4HANA utilities processes.

See how guided energy sales brings previously fragmented steps into a single, end-to-end workflow enabling greater efficiency, faster response times to customer needs, and improved overall sales performance.

Key Topics:

• Benefits of SAP Sales Cloud and Service Cloud Version 2, utilities add-on
• Utility Use Cases: Demonstrating how modern utility sales processes are enhanced through deep integration with back-end systems
• Live Demo: Experience how these processes come together into a streamlined, ent-to-end workflow

Who Should Join?

This session is intended for professionals in utilities working in sales and account management, customer service and contact center leaders, CX, CRM, and business process experts, and IT and SAP architecture who want to simplify the sales processes across the organization.