Smarter Service for Utilities: Introducing the Utilities Customer Self-Service Agent

Discover the newly released Utilities Customer Self-Service Agent, a groundbreaking solution designed to address end-customer needs through human-like and effective interactions, to deliver 24/7 support, reduce service costs, and strengthen customer relationships. This AI-powered agent integrates seamlessly with SAP S/4HANA Utilities, enabling personalized customer experiences with full context awareness, covering contracts, tariffs, products, consumption, and in future even up-selling opportunities and other proactive engagements.

What you’ll learn in this session:

• Solution Overview: Explore core capabilities and integration with SAP S/4HANA Utilities—and see how it transforms customer engagement.
• Demo: Experience a hands-on demo of the agent and discover its powerful features in action.
• Implementation Insights: Gain expert guidance on technical requirements and strategies for a smooth, successful rollout.