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SAP Leonardo Demo Session: Service Ticket Intelligence with SAP Leonardo Machine Learning

Online - Live
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Event Overview

How to Make Your Service Ticketing Intelligent with SAP Leonardo.

If businesses want to increase customer loyalty, they have to provide a good customer service. Bad support services often result in customer churn despite a generally high brand and product satisfaction. It is therefore crucial for businesses to provide good and fast solutions to service requests and to create a pleasant customer experience during service complaints.

SAP Leonardo offers intelligent services to improve your customer service (and consequently customer experience) by predicting the right service category for new incoming tickets and directing them to the right processor straight away. The intelligent services moreover provide similar historical tickets to the person processing the request.

Why attend?

  • Learn how SAP Leonardo can speed up your time to solution proposal
  • Learn how SAP Leonardo can help direct your customers’ tickets to the right processor immediately
  • Learn how SAP Leonardo can help find the correct solution for your customers’ tickets faster
  • Learn how SAP Leonardo can be consumed via the native integration to SAP C/4 Service Cloud and on SAP Leonardo Machine Learning Foundation
Event Category SAP Event
Event Type Online - Live
Language English
Featured Speaker(s) Jana Wuerth, SAP Leonardo Machine Learning Solution Owner Melissa Best, Customer Operations Consultant
Location Germany
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