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Customer Snapshot: Overview

2 Million trees planted in 4 years

Brisbane is a city fully committed to the future. Trendsetters, not followers, the team is constantly seeking out new ways to maximize technological advantage and keep Brisbane in the forefront of world progress.

Brisbane City Council

Customer Website

Line of Business
Asset Management, Finance, Human Resources

SAP Solutions
SAP EPM, SAP ERP, SAP ERP Financials, SAP ERP Human Capital Management (SAP ERP HCM), SAP SuccessFactors, SAP Supplier Relationship Management (SAP SRM)

Brisbane, Australia

Number of Employees

Public Sector


Brisbane Vision 2031 is the Council’s long-term plan for the city which is constantly undergoing review and revision based on the city’s emerging needs and emerging technological advancements. That vision includes changing the way the council works to adapt to the new technology instead of the other way around.

Customer Snapshot: History

An Ongoing Commitment to Building a Community

Brisbane offers free Wi-Fi in its public libraries, parks, and major shopping destinations. And the city’s buses and ferries are now GPS-enabled to allow commuters to use their smart phones to track when their next ride will arrive. The vision of Council’s Brisbane Economic Development Plan from 2012-2031 states that by 2031 Brisbane will be regarded as a top ten lifestyle city and global hub for resource and environmental management business.

Customer Snapshot: Business Model

A Connected City is an Efficient City

Brisbane is the largest local government in Australia with 26 wards and 27 councilor positions. Brisbane City Council is the largest local government in Australia. Their responsibility is to provide leadership and good governance for the people of Brisbane. This includes a responsibility to manage resources effectively to create a vibrant, successful and livable city for the future. They work in partnership with other governments and a variety of peak bodies, industries and community organizations to build a better Brisbane.
In 2012, Brisbane became the second city in the world to appoint a chief digital officer

Customer Snapshot: Success Strategy

City of the Future

Brisbane Vision 2031 is Council’s long-term community plan for the city. It details the aspirations for the city’s future and outlines ideas for achieving this vision. Council has a history of long-term planning and these plans or visions are reviewed regularly. Brisbane Vision 2031 is a long-term plan that recognizes the past, acknowledges the present, and describes their aspirations for the future.
Each year, the Lord Mayor and full Council prioritize Council’s annual expenditure to program outcomes, services and projects, taking into account emerging issues, community feedback, advice from Brisbane City Council’s management and employees, and progress against Corporate Plan objectives.
Council’s smart city strategy is about looking at ways we can use technology to better serve the people of Brisbane. — Greg Evans, Divisional Manager for Organizational Services, Brisbane City Council

The Challenge

One Council, One Platform

Brisbane City Council wanted to provide electronic communication among departments not just to expedite processes but to help create a more unified overall organization. Not only were they looking to connect their back-end finance and customer service operations, they were also looking to connect people in the field with everything they need to get the job done. The time needed to visit a site, assess the situation and plan resources before formulating a plan was time wasted, according to the council. They needed a system that would help close that gap and take time to resolution of an issue from days to hours.

Enter SAP

Complete Unified Connectivity

To become a truly integrated council, the team realized they needed to evaluate different ERP systems. Partnering with Accenture and engaging with SAP’s Service & Support organization, Brisbane implemented an application called GEO.e to serve as a front end for field staffers’ mobile devices. 

Through these devices, a technician with a GEO.e-equipped mobile device can examine a worksite, access historical data about the location, create an action plan and mobilize a team armed with all the equipment they need to get the job done in hours from start-to-finish instead of days.

Enter SAP: The SAP Experience


Unifying all systems under SAP helps all of Brisbane Run Simple

Better Business

Better ROI Creates Dividends for Residents

For the same amount of money, the council is now covering more park and road maintenance and delivers savings to the people of Brisbane. Real-time information reduces time on the job from a day to just a few hours, with more prepared and informed people in the field and more satisfied residents at the end of each day.

<8 years to recoup full ROI with SAP

Better Business: Benefits

Power in the Palms of Their Hands

Natural disasters like tropical storms, cyclones, bush fires, floods and hailstorms can cripple a city of millions. But not Brisbane. The City Council has things well in hand with geographically enabled mobile devices to monitor trouble spots like downed power lines and trees and remedy the situations within hours.

Better Business: Run Simple

5%: Field staff time spent on data entry, down from 20%

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