Skip to Content

Elena Litvinova

Head of Service and Support Partner, Russia

Elena's Story

At SAP, we believe that when you bring everything you are, you can become everything you want.


I joined SAP to be closer to best practises, to be closer to technology, to be closer to outstanding world-wide experience of the biggest companies.

Elena Litvinova

I call myself “Customer Success Executive” or “responsible for the client’s happiness but with a lot of financial KPI’s”. In other words, I explain to large companies how they should live if they would like to be happy and I deal with people of different kinds.

My typical day:

6:30 Wake up, followed by jogging or functional training
8:00 Travel to client’s office after dropping my child off at school
9:00 Arrive at the office. 90% of my time I spend with the client, at their offices. We have a day of meetings, 1-to-1s and discussions
18:00 Work on documents, presentations, point-of-views, proposals, change requests
20:00 Dinner with clients or friends or play sport
23:00 Enter my apartment and go almost directly to bed!

When I am not working, I like sports, songs and mountains! So, I am either running, skiing (cross-country and alpine), singing songs or hiking with my family. If money were no object I would travel to Austria or The Alps in Italy and hike every day.

Work-life balance is the choice of each person. SAP Services is significantly different from other SAP departments. But it is not different from other consulting companies/firms. We could balance our work and life if we could make our internal procedures more effective.

I was born in Moscow and graduated from Moscow State University (MSU), then the top university in Russia. When I was a student I started work at Sun Microsystems Research, Education Laboratory (REDLAB) and later at P&G. Then I joined Arthur Andersen. When it disappeared I joined KPMG Consulting that became BearingPoint. In 2009 I became a partner in the international firm BearingPoint. And joined SAP in Dec 2016.

During my career I have worked in different places: Russian cities, Ukraine, Geneva and Germany (Munich, Frankfurt).

I joined SAP to be closer to best practises, to be closer to technology, to be closer to outstanding world-wide experience of the biggest companies. In my role I am responsible for all services we provide to the particular client.

In my role I spend the whole day with the client and for the client I am “single point of accountability” from the SAP side. I reach C-level people with SAP-based business ideas.

I also like to share my experience with people, so I am running a lot of lectures, master-classes and courses inside SAP and for the Universities.

Success to me means achievement satisfaction. For me this means every moment I understand the purpose and outcome of my activities. In my role this means I bring value to my clients.

SAP is the foundation of my professional career and my life. When I left BearingPoint I tried to look around and to find out what else was available and what else (business, industry, other technology) was really exciting. And finally, I realized that SAP (as a world) was the best of the best for me.



You may also be interested in...

Job areas

Act boldly and innovate at SAP – no matter what your career path. Explore job opportunities in sales, development and technology, consulting services and support, corporate operations, marketing and communications, HR, and finance.

Life at SAP

We go to great lengths to ensure you have every opportunity to succeed – in your own way. Flourish in an environment that encourages free expression, collaboration, individuality, and diversity. Learn how we operate, innovate, work, play, and give back – to make sure we’re the right fit for you.


People who do great work deserve great support. That’s why we care about building a culture of flexibility, learning, and belonging. At SAP, you can customize your benefits experience to meet your personal and professional needs and support a healthy and sustainable lifestyle.

Back to top