Determine the case type during the conversion of email to case.

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internalId1000151

lifeCycleStatusCodeA7

entitlementTypes[{"commercialModel":{"code":"subscription","name":"Subscription"},"commercialModels":[],"customerType":{"code":"external","name":"external"}}]

includes[]

technicalName9999970051

titleSAP Service Cloud Version 2, Case Type Determination

editionId63e7a54e-2636-420d-8bf0-1bf740d29401

tncAvailabletrue

audiencepublic

isAddOnfalse

features[]

blocksOf{"amount":null,"code":null,"metric":null,"timeUnit":null}

commitmentPeriod{"max":null,"min":null,"unit":{"id":"months","name":"Months"}}

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prerequisites{"andConnections":[],"materialName":null,"materialNumber":null,"orConnections":[],"targetUrl":null}

prices[]

salesMetric{"description":"Flat Fee is a fixed fee for the Cloud Service.","elasticity":"Elastic","id":"flat_fee","name":"Flat Fee"}

productQuantity{"maxQuantity":null,"minQuantity":null,"quantityIncrement":null}

deploymentType

hasCustomTnCUrlfalse

hasTermsUrlfalse

hidePricetrue

hiddenPriceTextPrice upon request

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