View trending topics from cases.

Analyze keywords from case descriptions and groups cases based on labels assigned to a model. A label is a topic which acts as a heading for a list of similar keywords.

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Overview

Productivity for Support Agents

Improve agent productivity

Faster Case Resolution for Agents

Empower agents to solve cases faster

Service Efficiency & Satisfaction Increase

Increase service efficiency and improve customer satisfaction

Details

Solution type

AI Feature

Plans and pricing

Choose a base plan

SAP Service Cloud Version 2, Case Topic Analyzer

Details:

AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.

Payment methods:

Click on

“Activate with AI Units”

to enable this AI Feature.

Price upon request
  • Contract duration available upon request
Terms and conditions

Details:

AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.

Payment methods:

Click on

“Activate with AI Units”

to enable this AI Feature.

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Technical Information

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