Delivering the seamless and unified digital customer experience (CX) for property managers
Empower property managers with self-service and streamline properties energy-water management with a unified digital platform, integrated with SAP S/4HANA and other utility systems.
Overview
Personalized and tailored digital experiences
Tailored for property managers, the platform offers solutions for both residential and commercial customers streamlined onboarding, efficient tenant screening handling, applications verification, lease executions, schedule maintenance requests, rent payment, compliance management, and consumption tracking from one single interface.
Digital self-service platform for property managers
The digital self-service CX platform empowers property managers and tenants with a unified online interface to efficiently manage residential and commercial properties, It streamlines utility operations, tracks energy and water usage, manages bills, tenant onboarding, and ensures compliance.
Digital property maintenance for seamless operations
The platform empowers property managers to oversee maintenance tasks for efficient digital request management. They can coordinate repairs with contractors incl. real-time tracking and communications. This minimizes downtime, elevates tenant satisfaction and preserves property value.
Details
Solution type
Extensions and Add-ons
Industry
Utilities
Compatibility
Works with
Features
Streamlined portfolio management for property managers
Efficiently manage portfolios of multiple properties by consolidating all properties into a single customized view. This solution saves time, reduces administrative burdens, and enhances overall property management processes, leading to increased productivity and better tenant satisfaction.
End-to-end service request management for property managers
Simplify processes like move-in, move-out, repair emergencies, or rent collection. Track service status in real-time to oversee and coordinate maintenance, providing updates across multiple channels like text, email, push notifications. Streamline issue resolution and service management overall.
Streamlined revenue management for property portfolios
Effortlessly manage financial tasks by paying bills and rent for entire portfolios or specific properties. Features such as tenant-specific billing, flexible auto- or level pay, and a variety of payment channels, including cards, banks, text-to-pay, or digital wallets, ensure seamless transactions.
Plans and pricing
All plans include:
Price Upon Request
Price Upon Request
Price upon requestPrice Upon Request
Standard
Standard per property manager account
Includes 50 Manager Price unavailable in this region- Minimum contract 1 year
Standard per property manager account
Includes 50 Manager
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Utilities |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
The Road Ahead- Defining the Next in CX for Energy and Utility Industry
Case Study: Scaling Smart Communications and 24x7 Service for a Leading Energy Provider
Publisher
Smart Energy Systems, Inc.
With our innovative and industry-leading cloud platforms, we aims to deliver the best digital customer experiences (CX) and mobile workforce experiences (WX), powered by AI, ML, and IoT analytics (IX) to the global energy, water and gas providers. We partner with utilities to deliver solutions that are easy to use, integrate seamlessly with utility systems, and help build a strong technology foundation that allows utilities to become future ready, by harnessing the power of digital technologies.
