Accelerated Digital Customer Service in Energy and Utilities business
Let your customers address their top requests online and expand your business with new products and services. Composable platform that is pre-integrated with SAP ecosystem, incl. S/4HANA for Utilities and SAP Sales Cloud. Satisfied customers. Lower cost-to-serve. Rapid business results.
By HYCOM S.A.
Overview
Digitalize top customer requests as they expect it
Payment, invoices, financial settlements and customer data management still are on the top of customer service departments tasks. Customers can manage all these things on their own online and your Customer Service team can focus on the most demanding customer cases.
Optimize both customer service level and related costs
The more customers switch to self-service the higher benefits you get in customer service operations, like lower cost-to-serve, better customer satisfaction, faster handling time. The quality in self-service actually matters.
Engage your customers and help them in demanding energy situations
Let your customers take control over the energy consumption. Individual consumption goals help to improve energy efficiency by customers themselves. Advise, recommend, educate and notify them in the right context and need.
Details
Solution type
Extensions and Add-ons
Industry
Utilities
Compatibility
Works with
Features
Provide all products and services in a single place for each customer segment
* Electricity, gas, district heating and water supply services accessible together with distributed energy resources like PV, storage and e-mobility offering * Supplementary offering like broadband and other telco services * Multi address / billing account ready to serve both b2c and b2b accounts
Empower customers with energy consumption goals with real-time reports
* Smart meter data with real-time reports on the consumption * Automatic reminders to update manual readings if applicable * Individual consumption goals with notifications
Manage all contracts, services and billing data just one click away
* Contracts and services management * Transfers and customer retention offering * Direct debit and online payments * Digital invoices with detailed payment information
