Screenshot of Custom AI Tool Builder

Create custom AI tools for business users grounded in SAP data.

Name: SAP CX AI Toolkit, Custom AI Tool Builder
Brand: SAP SE

As an administrator, you can use the AI Tools Builder to validate prompts that are grounded in SAP Customer Experience data and create custom AI tools that are best suited for your business needs.

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Overview

CRM Data-Grounded AI

Ground your AI tools with CRM data via merge fields to meet your complex business needs

Trusted Custom AI Development

Develop custom AI tools using SAP’s trust layer, obfuscating PII, ensuring zero data retention by LLMs, and preventing bias

Universal Custom AI Access

Access your custom AI tools from anywhere through SAP CX AI Toolkit extension

Staff Productivity Boost

30% increase in staff productivity

Win Rate Increase

1% increase in win rate

Conversion Rate Increase

1.5% increase conversion rate

First Call Resolution Increase

10% increase in first call resolution rate

Details

Solution Type

AI Feature

Plans and pricing

validFrom1763424000000

validUntil253370723039000

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lifeCycleStatusCodeA7

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titleSAP CX AI Toolkit, Custom AI Tool Builder

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tncAvailabletrue

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deploymentType

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hiddenPriceTextPrice upon request

Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.

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