Analyze and classify customer service tickets and cases.
This agent analyzes new customer service tickets, or cases, and classifies them based on company business requirements.
Overview
Customer Satisfaction Improvement
Improve customer satisfaction
High-Value Customer Interaction Focus
Increase sales and service staff productivity, focusing on high-value customer interactions
Sales & Service Productivity
50% higher sales staff productivity for agent-handled tasks
Details
Solution type
AI Agent
Plans and pricing
Choose a base plan
Case Classification Agent
-
Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
-
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.
- Contract duration available upon request
-
Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
-
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.
Toutes nos excuses !
Technical Information
Get key details on setup, security, and integration to ensure your SAP products operate smoothly and securely.
Product documentation
View information and documentation for implementing and managing your SAP products.
