Cloud delivery processes support critical business operations to cloud services that are run according to management policies to achieve process standardization and external cloud delivery certifications and attestations.
Restore normal service operations as quickly as possible and minimize adverse impact on business operations by enabling optimal service quality.
Manage escalations related to incidents effectively and professionally, including internal and external stakeholder communication.
Prevent future problems by finding solutions through root cause analysis (RCA) of individual or multiple incidents.
Implement new services, improve an existing service, or remove an ineffective service with minimal disruption to existing infrastructure.
Manage standard, repetitive, and low-risk requests from customers or users in an efficient manner.
Monitor events to detect and escalate exceptions to normal operational conditions.
Grant authorized users the right to use a service and prevent access to unauthorized users.
Cloud solutions are now part of the standard model for delivering IT services. Find out how to enable a smoth and efficient operation of a hybrid solution landscape.
Find out more about IT landscapes consisting of cloud and on-premise solutions, and learn about typical deployment models.
Address the significant adjustments to responsibilities that result from the implementation of cloud-based solutions.
Get guidance on implementing governance processes that support efficient hybrid operations.
Appreciate the new challenges and opportunities that result from different deployment and operational models.
Understand how to govern hybrid landscapes by exploring an imaginary customer implementation.
Find out what DevOps means and how it impacts culture, automation, measurement, and sharing.