True omnichannel experience and customer loyalty

Support your end-to-end communication strategies and lay the foundations for long-term and sustainable consumer relationships.

Get a direct digital connection to consumers for real-time, personalised, and interactive communications and experiences. With the SAP Mobile Consumer Assistant solution by GK, you can provide a comprehensive shopping experience, reaching consumers through essential mobile channels on their smartphone or other device of choice.

On-premise or cloud deployment
Customised experience
New revenue channels

Read the solution brief

Key Benefits

Increase customer loyalty and satisfaction

Offer mobile access, information, and personalised services to your customers anytime, anywhere, and on the device of their choice.

Grow revenue

Safeguard your shopper base and increase sales by intensifying customer engagement.

Build your brand

Provide a true omnichannel shopping experience to your customers through mobile services.

Key Features

Flexible customer targeting and segmentation

Drive your omnichannel story by digitally connecting with your consumers directly
Promote your brand through personalised notifications and offers
Offer unique shopping experiences that allow customers to browse physical or digital storefronts

Self-service scanning and mobile payment

Become the state-of-the-art, digitally connected retailer that your customers expect
Empower customers with self-scanning and mobile payment functionalities
Increase revenue with a convenient and fast shopping experience

Real-time, interactive mobile experience

Let consumers depend on their mobile device as a trusted shopping advisor and assistant everywhere they go
Provide personalised information and services to consumer – anytime, anywhere
Expedite the checkout process by giving browsing consumers access to product information and pricing

Enticing customer experiences with marketing hub

Prepare and maintain your loyalty solution with the included back end solution, or integrate with your existing program
Customise your unique mobile app to drive brand awareness with your customers
Build programs that incent your customer to keep them coming back to your stores

Technical Information

This product can be deployed in the cloud or on premise, and system and software requirements vary by specific customer scenarios.

Installation and setup

Follow the setup instructions so you can start running your SAP software quickly and confidently.

Configuration

Optimise configuration of SAP Mobile Consumer Assistant with our comprehensive configuration guide.

Integration

Find out how you can seamlessly integrate SAP Mobile Consumer Assistant with your existing IT landscape.

Visit SAP Help Portal

Get Started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.

Services

Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.

Explore our services

Support

Get the support you need to keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

View our support plans

Security and Compliance

Focus on your business and customer relationships, while knowing that your data is safe and reliable. With a proactive, predictive approach, SAP helps ensure compliance and data security in the cloud and within an on-premise data centre.

Learn about security at SAP