Communication with bill presentments, collections and alert capabilities for SAP S/4HANA.
Our Customer Communication Platform as a Service integrates with SAP S/4HANA systems and utilizes customer segmentation connected to SAP master data to offer preference-driven communication experience. It provides a range of digital communication options such as e-mail, SMS, WhatsApp, push notifications, IVR Calls, Alexa, Google Home, and chatbots, into a singular unified platform. Examples include bill presentment, outages, and alerts.
By Utilli LLC
Benefits
Initiate proactive customer communication for improved billing and collections.
Businesses can initiate targeted interactions across customers' preferred communication channels increasing their responsiveness to call-to-action prompts, e.g. bill payments reminders, overdue notifications, outage alerts, e-bill adoptions, start and stop services, and marketing campaigns. This leads to benefits such as instant payments, lowering days sales outstanding (DSO), reducing operational costs, and lowering call center traffic.
Automate customer interaction and segmented tasks to reduce call center costs.
Take automation to the next level by streamlining a variety of customer interactions, including enrollments in budget billing plans, setting up auto-payments, updating accounts (address change, plan upgrades), outage alerts, new invoice and bill details, payment history, consumption patterns, OTPs, payment confirmations, and other real-time interactions.
Drive calls to action through messaging for improved ROI.
Integrate clickable links in your messaging to drive call-to-actions for frictionless bill payments, e-bill enrollments, plan renewals, account updates. Send proactive communications via SMS, e-mails, IVR calls, push notifications to entice customers to pay bills, renew plans, update account, and provide feedback in the form of surveys or marketing campaigns. These calls to action are then routed to SAP S/4HANA in real time.
Features
Integrated with SAP S/4HANA via SAP Business Technology Platform (BTP).
Leverage existing integrations with SAP S/4HANA using SAP BTP, enabling efficient data exchange synchronization, and enhancing communication capabilities within the SAP environment. This integration ensures streamlined workflows and operational efficiencies to shorten implementation time.
Track campaign performance with intuitive dashboard and analytics.
The analytics and dashboard empowered with real time data, helps comprehend the performance of each communication channel. Gain real time visibility into the performance of different channels to make informed decisions, refine communication strategies and ensure well-orchestrated interactions.
Shape the experience with customer preference management functionality.
We put personalization at the forefront, giving your customers the control. The platform allows customers to choose their communication channel, opt out when they want, and easily adjust their preferences – all while adhering to the regulatory and compliance guidelines.
