An integrated solution unlocking the potential of advanced metering infrastructure (AMI)
Next-generation solution for advanced metering infrastructure (AMI). It unifies AMI and the SAP Industry Solution for Utilities in an SAP certified, US patented solution, to simplify the architecture and business processes. This allows companies to offer new products, develop new services and achieve positive customer interactions.
Benefits
Significantly reduce total cost of ownership by integrating systems
Eliminate outdated legacy systems, including dozens of complex interfaces, which greatly reduces the upfront and ongoing costs of deploying and operating smart meters. This greatly improves system efficiency, data security, and natural disaster response with seamless integration.
Achieve better customer service with real-time smart meter data
Reduce the time it takes to resolve customer inquiries by eliminating separate data storage requirements between multiple systems. This allows call center agents to have the customer's meter consumption data all in one place to leverage the SAP Industry Solution for Utilities without navigating throughout multiple systems.
Eliminate delays during customer billing cycles
The solution unifies customer and metering data which increases billing accuracy, reduces customer inquiries and optimizes billing scenarios. This helps to eliminate delays during customer billing cycles.
Features
Flexible rules engine optimizes service orders
Enables accurate and timely field dispatch decisions with access to both field operations and critical business data. Flexible rules engine creates service orders based on real-time metering events received from the field and by evaluating the customer's move in and move out status.
Enables a holistic view of metering, billing, and customer data sets
Transform your business and upgrade customer service with a 360-degree view of the customer's electric, water and/or natural gas consumption. Meter data is combined within the SAP Industry Solution for Utilities to provide a holistic view of metering, billing, and customer data sets.
Built-in validation rules
The solution has flexible ABAP-based validation framework that provides pre-built validations for both daily and interval data. Many validations are configurable, including load factor tolerance, negative consumption/roll over, tolerance limits, and energy usage on moved out devices.
