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Ask HR and Employee Self-Services

Open a ticket, place a call, initiate a chat session, or write an e-mail – all from one screen.

Simplified access to your HR knowledge base

See contextual information for your issue based on which screen you are on in the system or on a specific search.

Streamlined HR help desk support

Submit a ticket using your desktop, mobile, e-mail, or phone – without the need to enter your personal information.

Employee self-service access request status

Use the Ask HR portal on any desktop or mobile device to review the status of your ticket.

HR Case Management

Give HR experts the information needed to resolve issues, route requests, and adjust employee records immediately.

Ticket routing

Send HR tickets to the right person or group and enable collaboration to address complex issues.

Permission controls

Access employee data to verify and update employee information within SAP SuccessFactors Employee Central. 

Solution finder

Include relevant information – such as articles, links, and attachments – in the HR service ticket.

Ticket creation

Create a ticket on behalf of the employee automatically from a phone call, e-mail, or chat session.

HR Service Delivery Analytics

Gain insight into employee interactions, service levels, frequent issues, and the quality of the resolutions provided.

Employee interaction reports

Analyse employee interactions and issues with delivered reports.

HR service quality

Measure and improve HR service quality with service level agreement reports and dashboards.


Run predefined compliance reports for service level agreements, in addition to reports on agent workload and ticket backlog.

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