Customer Identity and Access Management for B2B: Maximise your value network

Accelerate time to market, simplify end-to-end identity lifecycle management, and protect against business risks, while addressing privacy and compliance requirements.

Ensure trusted relationships with customers and partners to add value to your bottom line. With SAP Customer Identity and Access Management solutions for B2B, you can manage the lifecycle of customer identities and help grow your business.

Cloud deployment
Seamless organisation and user onboarding
Business policy-based access management
Security and privacy protection

Read the solution brief

Key Benefits of Customer Identity and Access Management for B2B

Accelerate business growth

Beat the competition by speeding time-to-market for new products and services through seamless, efficient onboarding of new customers and partners.

Reduce operational costs

Minimise overhead, development, and IT maintenance cycles by simplifying access management with delegated administration and end-user self-service.

Protect against business risks

Secure information access with dynamic controls, while meeting data privacy requirements and maintaining audit-readiness with consent and preference management.

Key Features of Customer Identity and Access Management for B2B

Seamless user journey experiences

Engage early prospects through progressive profiling
Onboard partners and customers quickly with delegated administration and self-service for consent, preferences, and personal data
Enable single sign-on across multiple digital properties

Business policy-based access management

Streamline access with business policy-based access control
Provide coarse-grained and fine-grained access to applications, platforms, products, and data
Facilitate real-time exchanges of user profile data through configurable integrations

Security and privacy protection

Create an audit trail with an audit-ready consent repository and a complete history for regulatory audits
Defend against data breach risks with dynamic access control
Capture consent and preferences by giving end users control over their profile, preference, consent, and personal data

What are analysts saying about B2B customer trends?

The B2B consumer grows up

Navigate the self-directed and digital-first nature of today’s B2B customer journey with insights from the latest research from Forrester.

Read the report

Technical Information

This product is deployed in the cloud and is available as software as a service (SaaS). Requirements vary by specific customer scenarios.

Installation and setup

Follow the setup instructions so you can start running your SAP software quickly and confidently.

Configuration

Optimise configuration of SAP CIAM for B2B with our comprehensive configuration guide.

Integration

Find out how you can seamlessly integrate SAP CIAM for B2B with your existing IT landscape.

Read the documentation

Pricing and Packaging

Deployed in the cloud, this product is available as software as a service (SaaS) through an annual subscription, based on the number of users.

SAP CIAM for B2B

Price upon request

Build relationships your B2B customers can trust.

Benefits include:

Comprehensive solution for relationship building
Rapid onboarding of customers and partners
Simplified lifecycle management
Protection against business risks

SAP CIAM for B2B

Build relationships your B2B customers can trust.

Benefits include:

Comprehensive solution for relationship building
Rapid onboarding of customers and partners
Simplified lifecycle management
Protection against business risks

Get Started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.

Services

Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.

Explore our services

Support

Get the support you need to keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

View our support plans

Security and Compliance

Focus on your business and customer relationships, while knowing that your data is safe and reliable. With a proactive, predictive approach, SAP helps ensure compliance and data security in the cloud and within an on-premise data centre.

Learn about security at SAP

Questions? Get in touch!

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