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Desktop view of the strategy builder capabilities of SAP Customer Order Sourcing

SAP Customer Order Sourcing

Enhance your distributed order management processes with accurate product availability and intelligent order sourcing.

Boost customer loyalty and lower costs with intelligent order sourcing

Establish consistent product availability and an efficient sourcing strategy with the SAP Customer Order Sourcing application.


Deliver on customer expectations with consistent product availability data and instant product sourcing from your order fulfilment centres and third-party locations.

  • Cloud deployment
  • Central repository for product availability data, including store support
  • Intuitive sourcing strategy builder to manage sourcing strategies
  • Flexible microservice architecture

Key Benefits

Drive customer satisfaction and brand loyalty

Improve your customer experience through efficient order fulfilment based on reliable product availability and optimised sourcing strategy.

Reduce the cost of order fulfilment

Reduce shipping costs, minimise your return rate, and optimise production based on accurate replenishment needs with consistent product availability.

Increase revenue and profitability

Help ensure higher margins through higher revenues with an increasingly loyal customer base and lower costs.

Key Features

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Consistent product availability

  • Upload product availability raw data from back-end systems
  • Manage temporary reservations to help ensure the same item is not promised to multiple customers
  • Calculate which products at what quantity are available to promise across all channels in real time

Effective source strategy

  • Upload, retrieve, and delete sources and their master data and group them into lists
  • Use strategy builder capabilities to create, change, or delete sourcing strategies
  • Determine the best source from which an item should be shipped and optimise order fulfilment

Seamless microservice architecture

  • Implement new scenarios with greater ease, while protecting existing investments
  • Achieve a frictionless and fast deployment in any IT ecosystem through REST APIs
  • Support end-to-end processes with out-of-the-box integrations with SAP Commerce Cloud, SAP ERP, and SAP S/4HANA

Technical Information

This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any Web browser.

Installation and setup

Follow the setup instructions so you can start running your SAP software quickly and confidently.


Optimise configuration of SAP Customer Order Sourcing with our comprehensive configuration guide.


Find out how you can seamlessly integrate SAP Customer Order Sourcing with your existing IT landscape.

Pricing and Packaging

Try before you buy with a free trial or choose a monthly subscription for the cloud-based software as a service (SaaS).

SAP Customer Order Sourcing
Free trial

Free for 30 days

Explore how SAP Customer Order Sourcing meets the need of your organisation.

The free trial includes:

  • A version with full functionality
  • Demo content
  • Ability to use your data and content
  • Experimentation in a nonproductive environment 
Try Now
SAP Customer Order Sourcing
Monthly subscription

Price upon request

Deliver on your customer promises efficiently by proving consistent product availability and optimised sourcing.

Benefits include:

  • Access to sourcing tactics that meet your needs
  • Tier-based pricing
  • Support for high-volume business models
  • Access to customer service resources
Request a quote

Get Started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.


Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.


Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

Security and compliance

Focus on your business and customer relationships, while keeping your data safe and reliable. SAP takes a proactive, predictive approach to maintaining compliance and data security in the cloud and within an on-premise data centre.

Questions? Get in touch!

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