Empowering Workforce and Delivering Digital Experiences with SMW®
Pre-Integrated with SAP software, the WX Platform delivers end-to-end mobile workforce experience to electric, water, gas utilities, municipalities, universities, state and local agencies, and public sector units. The platform mobilizes & empowers field workforce to improve customer service levels.
Overview
Reduce paperwork and digitize field operations
Reduce paper trails using digital and mobile technologies, improve productivity by enabling real-time two-way communication between the utility and its field workers, and eliminate operational efficiencies with AI-ML based analytics.
Deliver end-to-end workforce management
Provide a single integrated mobile platform, user-friendly interface, and real-time updates to increase field worker productivity, efficiency, safety, accuracy, and compliance.
Automate workflows and enable enterprise-wide collaboration
The platform plays a key role in automating business processes by eliminating inefficiencies, ensuring digital engagement, breaking down operational silos, decreasing manual, repetitive work, and releasing time for more critical, value-creating tasks.
Details
Solution type
Extensions and Add-ons
Industry
Oil, Gas, and Energy, Utilities, Public Sector, Telecommunications
Compatibility
Works with
SAP Cloud for Customer core applications
Features
Get Right Technician with the Right Assets to the Right Place at the Right Time
Create and manage work orders to ensure timely execution. Get the right field worker at the right time and place with an intelligent schedule and dispatch to improve first-time fix rates, reduce idle time, and gain operational advantage.
Streamline work order management
Efficiently manage operations across your organization with a digital mobile workforce platform. Empower your field workforce to access and manage work orders in real time, anywhere, on any device.
Improved Training and Knowledge Management for Field Workforce
Continuous training and learning opportunities for the field crew are available on-the-go for a skilled and proficient workforce. It enables collaborative learning, an enhanced mobile learning experience, and reduced training cost and time.
