Quiq Conversational CX: AI Powered Messaging for SAP Service Cloud V2 - WhatsApp and more!

Name: Quiq: The Conversational CX Platform
Brand: Quiq, Inc.

Quiq's AI-powered messaging platform connects SAP Service Cloud V2 with your customers on text messaging, the same way they communicate with family and friends - WhatsApp, SMS and more. Quiq's AI Assistants automatically answer customers' questions with Generative AI and, if an issue can't be solved with AI, offer seamless escalation to human agents working in SAP Service Cloud V2 alongside Quiq's AI Contact Center. A partner that is a member of SAP’s curated startup ecosystem.

By Quiq, Inc.

Overview

Be Where Your Customers Are

Your customers use messaging all the time to text with family and friends. Quiq allows your brand to join the conversation! Quiq supports WhatsApp, Facebook Messenger, SMS, RCS, Apple Messages for Business, Google Business Messages, Instagram, WeChat, Webchat, In-app and also AI Assistants on Voice.

AI Assistants to the Rescue

Quiq uses the latest Generative AI to provide customers with accurate and personalized answers, solving 50% or more of routine questions so that your contact center can easily scale to handle peaks and your agents can focus on more complex issues.

Improved Agent Efficiency

The cost to solve issues in messaging is at least 30% less than phone calls - agents help multiple customers simultaneously with lower handle times. Everyone knows how to send images and video in text, so your agents can immediately understand what a customer is seeing and answer questions faster.

Details

Solution type

Extensions and Add-ons

Industry

Cross-Industry, Retail, Consumer Products, Utilities, Travel and Transportation

Compatibility

Works with

SAP Sales Cloud

SAP Service Cloud

Features

Integrated with SAP Service Cloud V2

Quiq broadens the channel coverage of SAP Service Cloud V2 to include all popular messaging channels. With Quiq's standard integration with SAP Service Cloud V2, conversations are mapped to contacts and tickets are created for conversations. Messaging looks just like another channel in Service Cloud

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Generative AI Assistants

The latest AI has changed the game, allowing you to interact with your customers with AI unlike anything seen before. Customers ask questions just like they are talking with a human and receive concise, personalized responses.

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Designed for Async Messaging

Quiq has re-imagined the traditional synchronous call center in our new digital world. Features like the Adaptive Response Timer and Inactive status allow you to take full advantage of all of the benefits of async, unlike other solutions which have retrofitted messaging on top of a synchronous core.

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Plans and pricing

All plans include:

Fees for Quiq Conversational CX are based upon a usage. As customers interact with your business, usage is deducted from a Usage Pool of annual credits purchased.

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Contact Quiq to discuss custom consulting to help build AI Assistants

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Purchase Quiq usage credits to be used during an annual contract period. Usage credits are consumed as conversations and other interactions occur with customers
Unit price of conversations and other interactions are determined based upon the number of credits purchased. Discounts apply for larger purchases. Contact us to discuss unit price levels.
Minimum annual usage pool $6,000

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Technical Information

Technical details

Solution type	Extensions and Add-ons
Category	Customer Service
Industry	Cross-Industry, Retail, Consumer Products, Utilities, Travel and Transportation
Works with	SAP Sales Cloud SAP Service Cloud

Deployment and operations

The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.

Deployment	Integrates with SAP Cloud solutions This product integrates with SAP cloud solutions using standard SAP-approved interfaces and APIs. Software-as-a-Service solution This product is delivered online as a subscription service. Cloud Solution This product is designed to be delivered over a network as a cloud service. User Assistance provided Assistance is provided to enable all target users to install configure, and use the solution.
Globalization	Internationalized for global customers This product has been internationalized to meet the needs of global customers (e.g. the use of Unicode).
Operations	Service Levels >99.5% This product achieves operational performance levels of 99.5% or greater. Auditable logging and tracing This product offers auditable logging and tracing capabilities to aid in debugging and troubleshooting. Meets recommended support levels This product meets SAP Store-recommended standards for support levels and turnarounds. Meets SAP Store recommended Service Levels This product meets SAP Store-recommended service levels. High availability and disaster recovery This product has been designed to ensure minimal service interruption and quick restoration of service in the event of a disruption. Multi-tenant solution with full isolation and encryption This product utilizes a multi-tenant architecture with complete isolation and encryption of customer account data, policy and configuration settings. Meets recommended data lifecycle management standards This product meets SAP Store-recommended standards for data lifecycle management and data destruction.

Security and compliance

Security

Encrypted communication channels This product employs encryption to secure all communication channels.
Secured against software vulnerabilities This product has been secured against common software vulnerabilities, such as operating system, SQL injection, memory corruption, and information leak vulnerabilities.
Follows the secure software development and operations lifecycle (SDLC) Secure practices include design, architecture, implementation, test, release preparation, shipment, operations, and support. Open-Source components run latest version.
Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies.

Compliance

EU data privacy This product complies with European Union requirements for data privacy.
Open source attribution This product complies with the fulfillment of notice and attribution requirements for open source products.
SOC 1 and SOC 2 A18:C26 This provider complies with relevant AICPA standards for internal controls over financial reporting and for information system security, availability, processing integrity, and confidentiality or privacy.
Offers EU access only To comply with data protection regulations, this solution restricts remote data access and data storage to countries that have implemented the EU Data Protection Directive.

Privacy policy

SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Publisher privacy policy

Quiq Conversational CX: AI Powered Messaging for SAP Service Cloud V2 - WhatsApp and more!

Overview

Be Where Your Customers Are

AI Assistants to the Rescue

Improved Agent Efficiency

Happier Customers

Drive Revenue

Details

Solution type

Industry

Compatibility

Works with

Features

Integrated with SAP Service Cloud V2

Generative AI Assistants

Designed for Async Messaging

Make Agents Better with AI

Plans and pricing

All plans include:

Technical Information

Technical details

Deployment and operations

Security and compliance

Resources

Publisher

Quiq, Inc.

More solutions provided by {{publisher}} Quiq, Inc.

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