AI powered Cognitive Agent
DRYiCE Lucy is automated to communicate in human voice or chat. Mimicking human interaction, Lucy learns and adapts to your needs through smart conversations by leveraging enterprise grade Conversational AI and Machine Learning (ML). Lucy interacts in the way your clients wish to consume the information they need, helping you accelerate time to value, reduce human error and increase productivity. It has been enabled for 600+ business and IT use cases, a subset of which is available OOB and comes along with a Cognitive Console for enabling powerful integrations.
Overview
Designed to Mimic Humans
Lucy uses Conversational AI capabilities to understand the ask and respond in natural language, over a period of time Lucy matures in the environment by handling multiple variations to the questions.
Technology Agnostic
Organizations does not have to let go off the investments they have made in Conversational AI technologies, Lucy with it’s robust and extensive integration framework can will be able to integrate with Conversational AI of customer’s choice.
Consistent and unified experience for all stakeholders
User will always get consistent and relevant response for their queries.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry
Compatibility
Works with
Features
NLP Engine Agnostic
LUCY leverage Conversational AI to converse with users in the natural way of conversations. HCL recommends using industry leading Conversational AI to stay ahead of curve. Clients have freedom of Choice of deciding Conversational AI. LUCY as a product is flexible to accommodate Conversational AI preferred by our clients to meet their specific business requirements or aligned to their organizational IT strategy.
Omni channel
End users can interact with LUCY via its own voice /chat or any chat/voice platform (skype, Trello, Confluence or client’s own platform, Alexa, Google home). Lucy is enabled on 18 different channels of interactions to support enterprise as well as end consumers of your organizations.
Deployment Model Flexibility
Lucy can be hosted totally on cloud, hybrid as well as on-premise datacenter in alignment with the organization’s IT strategy.
Plans and pricing
HCL DRYiCE Lucy Subscription Fees
HCL DRYiCE Lucy Virtual Assistant Pricing Terms & Conditions
- + EUR 10.00 Setup Fee
- Minimum contract 1 month
HCL DRYiCE Lucy Virtual Assistant Pricing Terms & Conditions
Customer reviews
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Artificial Intelligence |
| Industry | Cross-Industry |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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Resources
HCL DRYiCE Lucy
Publisher
HCL America Solutions Inc.
HCLTech is a global technology company, home to 222,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products with consolidated revenues of $12.3 billion.
