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Healthcare

Improve patient outcomes and deliver cost-effective care by becoming an intelligent enterprise.

Realise the full potential of IT to empower your healthcare community

Our vision for the Intelligent Enterprise is to help healthcare providers become highly efficient at saving and improving lives, deliver a seamless patient experience, and ensure value-based care with innovative technologies.

Patient Engagement

Deliver engaging patient experiences across multiple  interaction channels to ensure patients take an active, involved role in their journey.

Products

SAP Marketing Cloud

SAP Qualtrics Digital CX

Provider Engagement

Manage the entire end-to-end caregiver experience through coordination and management while continuously collecting customer feedback.

Products

Qualtrics Customer Experience

SAP S/4HANA

Surgeries and Interventions

Streamline one of the central processes in your organisation.

Products

Cerner i.s.h.med from SAP

SAP Qualtrics Digital CX

Care Delivery

Support timely, transparent, and successful responses to patient needs through better care delivery.

Products

Cerner i.s.h.med from SAP

SAP Qualtrics Digital CX

Drug Safety and Compliance

Ensure drugs are safe and compliant using traceability solutions.

Products

SAP Advanced Track and Trace for Pharmaceuticals

Patient Administration and Billing

Timely response to inpatient and outpatient needs through cross-functional process integration.

Products

SAP Patient Management

Health Business Intelligence

Gain real-time insights into structured and unstructured healthcare information and use predictions to make informed decisions.

Products

SAP Analytics Cloud

SAP BusinessObjects Enterprise

Health Data Integration

Unlock maximum value from all of your healthcare organisation’s data with exceptional functionality for data integration.

Products

SAP Analytics Cloud

See how customers are succeeding with SAP

Transform healthcare for patients and providers

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Delivering value-based, patient-centered care

Learn how intelligent technologies are creating new opportunities for healthcare providers to deliver a seamless patient experience and value-based, affordable services.

SAP Road Map for Healthcare

SAP is committed to helping healthcare organisations deliver value-based, patient-centered services. We are enhancing our solutions to automate processes, enable data-driven decisions, and empower employees – with ease and intelligence.

Current release highlights

  • Cloud-based portal for patient applications
  • Waiting time prediction for emergency rooms and ambulatory care
  • First version of patient accounting solution using artificial intelligence to automate patient billing
  • Improved administration and monitoring of multiple data sources

Upcoming innovations

  • Broader patient self-service offering
  • First version of cloud-based patient administration solution and clinical information system (partner solution)
  • Simplified Big Data analytics through enhanced connection of live and imported data sources

Future plans

  • Enable front- to back-end integration of operational and user experience data to optimise workflows along the patient journey
  • Deliver a modular healthcare provider solution to orchestrate and integrate end-to-end processes using healthcare standards 
  • digitalise central healthcare data via a secure, patient-centric health cloud

Remove unnecessary costs and waste and free resources for innovation and better patient care.
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SAP S/4HANA

A modern ERP system with embedded AI and machine learning , providing a proven framework to adopt industry best practices with integrated, automated processes that are transparent, spanning finance, supply chain, manufacturing to sales, distribution and service.

SAP Analytics Cloud

Get all the cloud analytics features you need – business intelligence (BI), augmented analytics, predictive analytics, and enterprise planning – in a single solution.

SAP Qualtrics

Listen, understand, and respond to employee needs and experience gaps to ensure your employees are resilient and productive.

SAP Ariba Buying and Invoicing 

Rely on a smart and simple guided buying experience to drive visibility, control, and compliance across all spend-related processes and make sure your negotiated savings reach the bottom line for a fast ROI.

Move from a mainly experience-​based healthcare model to delivering care based on real-world evidence
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SAP Analytics Cloud

The SAP Analytics Cloud solution combines BI, augmented and predictive analytics, and planning capabilities into one cloud environment. As the analytics layer of SAP’s Business Technology Platform, it supports advanced analytics enterprise-wide.

Restructure and empower our workforces to allow them to perform at their best​
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SAP SuccessFactors Human Experience Management (HXM) Suite

Gain powerful patient experience insights in less time and deploy feedback collection mechanisms across all touch points to better understand behaviour and take action to improve the entire patient experience.

SAP SuccessFactors Learning

Develop your employees' skills and reduce compliance risk with a unified learning
management system.

SAP SuccessFactors Employee Central

Keep up with changes to your business and workforce with flexible, cloud-based human resource information system software.

SAP Services and Support

We're working together to continually drive the successful business outcomes and value that matter most to you.

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Our services and support portfolio is designed as an end-to-end, holistic experience that can help you transform your organisation, transition to the cloud, and continuously improve your business. Working together to get you there, and drawing on decades of customer experience and guidance, is the fastest way to see the full value of your SAP investment. 

What are analysts saying?

Withstanding disruption with data-driven platforms

Learn how the COVID-19 pandemic has impacted the industry from an IT  perspective, and gain the insights you need to create a stronger, more agile IT infrastructure prepared for future disruption.

Enable your business to thrive in a changing world

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Transforming healthcare amid disruption

Pivot and position yourself for a customer-centric, value-based healthcare shift by using the combined power of intelligent analytics and experience management.

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Improving clinical care capacity planning

Handle all of your clinical care capacity planning with SAP Analytics Cloud, which connects your people, information, and ideas to enable fast and confident decision-making.

Get the facts

30

x

faster response times for patient scheduling.

Kardinal Schwarzenberg Hospital customer journey

80

%

decrease in usage of preventative antibiotics.

SAP Performance Benchmarking

Get the latest news and trends from experts

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Kevin Benedict
Partner Tata Consultancy Services
Uncover the vaccine collaboration hub

Find out how the vaccine collaboration hub enables SAP to help in the global fight against COVID-19 in an interview with Michael Byczkowski from SAP.

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Walt Ellenberger
Senior Director of Business Development and Strategic Alliance SAP
Learn how to run a hospital during a pandemic

Consider the ongoing challenges healthcare providers face and get insights on how you can manage the shift to a patient-focused delivery approach.

Andrea Kaufmann
Senior Director of Global Health Sciences Marketing SAP
Boost satisfaction with better payment processes

Learn how an end-to-end payment solution can create better payment processes that keep patients happier and help your organisation run smoother.

Communities and Events

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Transforming the patient experience

Watch Vishal Bhalla, Parkland’s Chief Experience Officer, and Susan Haufe, Qualtrics’ Chief Industry Advisor of Healthcare, share how transforming the patient experience can impact business outcomes.

Manage your healthcare organisation enterprise-wide

Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business.

Human Resources

Simplify HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent.

Finance

Bring together financial processes with automated, real-time analytics, and translate them into forward-looking business insight across the entire organisation.

Procurement and Networks

Streamline procurement processes across your organisation, driving compliance and control while cutting costs and risks.

Analytics

Take advantage of in-depth data analysis, predictions, and processing of complex events, and combine data from a variety of sources into one, integrated platform.

Database and Data Management

Leverage business applications that use the latest technology advancements – including the SAP HANA platform, cloud, mobile, and more.

Application Development and Integration

Deploy high-velocity, intelligent edge applications using business and technology services.

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