National government representative at work

Federal, National, and Central Government

By digitalising your organisation, you can deliver better public value at a lower cost and respond quickly to new challenges.

Public sector digital transformation

digitalisation and compliant cloud technologies are reshaping how federal, national, and central governments are serving citizens.

Enhancing operational excellence and resiliency

Extreme challenges created by the pandemic, as well as supply chain issues, inflation, and sustainability requirements, are forcing governments to operate differently. Pressure to perform means that you must improve effectiveness and resiliency through optimised business processes and new service delivery models at the speed of change.

Improving the use of data as an asset

Federal, national, and central governments face rising citizen expectations, reduced budgets, and privacy challenges. This is driving organisations to share data and use real-time insights to analyse past and present situations while simulating future scenarios to make informed decisions. Meanwhile, data privacy and security are crucial.

Enabling the workforce of the future

Many government organisations lack the right talent to address urgent challenges and meet their mission, which is exacerbated by a talent war with commercial companies. To hire and keep the best candidates, you must upgrade your employee experience and offer learning and development programmes to close skills gaps and become future-ready.

Putting citizens at the centre of everything you do

Citizens expect more and trust less – they experience personalised, swift digital interactions with commercial companies and expect the same with their government. To deliver an enhanced citizen experience, public sector organisations are simplifying processes and providing personalised and self-managed services on multiple channels.

Featured public sector solutions

SAP Analytics Cloud

Real-time data insights can help you analyse past and present situations while simulating future scenarios with business intelligence, augmented analytics, predictive analytics, and enterprise planning in a single solution.

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SAP Ariba Buying

With our comprehensive procure-to-order solution and guided buying capability, you can deliver on your mission to provide equitable, efficient, and effective services while supporting a prosperous economy.

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SAP S/4HANA Cloud

Our government ERP can help you deliver better public value at a lower cost while staying agile. Through tight, native integration between processes, our software enables public sector budgeting and grant and fund management.

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See how customers are succeeding with SAP

98% automation of asset registration

See how the European Parliament achieved a modern user experience, simplified processes, and reduced the administrative burden.

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18x faster to process transactions

Find out how Los Alamos National Laboratory (LANL) is supporting rapid organisational expansion in a highly regulated environment.

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Proactive cyberattack detection and response

Explore how the Czech Republic's Ministry of Finance is achieving next-level cybersecurity for its state treasury system.

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100x increase in laboratory capacity

Learn how the Moroccan Ministry of Health implemented real-time monitoring to aid decision-making and save lives in a pandemic.

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Explore how we can help federal, national, and central government run better

Federal, national, and central governments need to make evidence-based policy decisions to drive positive outcomes for citizens. Our solutions can help you support your vision and strategy and understand mission-critical data in response to trends, events, outcomes, and experiences.

Analytics and digital cabinet room
Public sector budget planning
Data-driven policy design

56% higher percentage of business processes using embedded analytics for organisations that leverage an integrated best-in-class analytics platform built on the latest technologies.

^{Source: SAP Performance Benchmarking}

SAP Analytics Cloud enables us to unify planning and analysis processes with ease and empower our users to accelerate decision-making through better insights and more flexible planning.

Sophie Stefano, Financial Analyst and Project Manager, Brussels Business Support Agency

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Financial stewardship needs to adapt to the changing digital world to support improved quality of services. Our public sector software can help you drive mission impact with solutions to improve stewardship of public funds and develop forward-thinking, citizen-centric policies.

Portfolio and project management
Public sector budget operations
Grant budget operations for grantee
Record to report

53% fewer days to close annual books for organisations where a shared services function is fully accountable for adherence to auditing, internal controls, and segregation of duties of internal processes.

_{Source: SAP Performance Benchmarking}

SAP S/4HANA is now one of our major software systems. It gives our employees a modern user experience, simplifies our administrative burden through integrated approval workflows, and saves on manual paperwork.

Didier Klethi, Director-General of DG FINS, European Parliament

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You can offer citizens a great digital experience with in-depth customer insights that can help you improve and personalise no-touch services. You can also create dynamic social protection programmes based on integrated and proactive execution and increase collections and maximise taxpayer compliance with unified revenue and tax management.

Digital experience
Tax and revenue management
Social services management
Grantor management
Volunteer workforce management
Mobility as a service

58% lower audit cost for organisations where risk information is refreshed frequently with up-to-date assessments, key risk indicators, and controls.

_{Source: SAP Performance Benchmarking}

Our new payment utility based on SAP S/4HANA simplifies the end-to-end automation of both inbound and outbound payments. It also provides the ability to deliver combined, same-day payments to Australians receiving emergency payments, pensions, and other social benefits.

Charles McHardie, Deputy CEO Transformation Projects, Services Australia

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Workers are resigning and retiring at an accelerated rate. Younger professionals change jobs more often and expect their employers to provide them with better experiences. Public sector software from SAP can help you deliver exceptional employee experiences and build a skilled and engaged government workforce.

Invoice to pay
Human resources and service delivery
Talent acquisition and management
Employee experience management
Payroll and time and attendance management
People analytics

18% higher employee engagement for organisations that focus on the learning experience by providing a consumer-grade experience for employees.

_{Source: SAP Performance Benchmarking}

The Fridge (the name given to Royal Mail’s digital personal development platform) is the fuel that powers our digital transformation. Cool, fresh, and sleek, it will change the way we solve problems, develop careers, and lead our people in Royal Mail.

Justin Ukrainski, Head of Learning and Development, Royal Mail

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Government organisations need a new level of asset insights while managing the entire lifecycle of physical assets. Public sector software from SAP enables you to maintain and service the performance of physical assets with real-time insights, the IoT, machine learning, mobility, and advanced predictive analytics.

Performance management
Infrastructure and asset management
Asset collaboration

55% lower unplanned downtime or outages for organisations that analyse maintenance operations in real time through dedicated analytical dashboards and reports.

_{Source: SAP Performance Benchmarking}

We expect that SAP Predictive Engineering Insights will help maximise the lifetime of our bridges and optimise the timing of maintenance. If we can keep bridges safe and postpone replacement by 10 years, it’s a win-win on cost and safety.
Trond Michael Andersen, Director Technology, Norwegian Public Roads Administration

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Get started with SAP's cloud solutions for federal, national, and central government

If you have yet to move to government cloud ERP, you can get started with the RISE with SAP package for Public Sector. If you already have cloud ERP – from SAP or any other vendor – you can enhance your public sector capabilities with our industry cloud solutions.

RISE with SAP for Public Sector

RISE with SAP provides customers with comprehensive business transformation as a service (BTaaS) in a single package. At its core, is intelligent cloud ERP, business process intelligence, technology credits, and more. RISE with SAP for Public Sector also includes solutions for:

Enterprise planning
Cloud human capital management
Intelligent spend management
Treasury management
Real estate management

Explore RISE with SAP for Public Sector

Industry cloud solutions

Built by SAP and our partners on an open platform, SAP’s industry cloud solutions address specific industry needs for the public sector. Designed to work with your existing SAP and third-party systems, these specialised cloud applications can help you drive cost-effective transformation and sustainable growth.