Managed Service Provider - IDC Info Snapshot

An info snapshot of how Managed Service Providers could deliver business outcomes to customers and help them accelerate their business and technological transformation. Lataa tiedosto

Info Snapshot, sponsored by SAP | January 2025Continue reading >Transaction-Centric:One-To-One RelationshipPartnership Model: An EcosystemStructure Focused on OutcomesBusinessapplicationvendorMSP focus:• Ownership of vendor management• Negotiations• Tracking risks and SLAs• Defining business and IT outcomesCustomer focus:• Ownership ofvendormanagement• Negotiations• Business andIT outcomes• Tracking risksand SLAsInfrastructure partnerBusiness process sevices/Transformation partnerBusiness application vendorTechnology platform partnerApplication support partnerMSP partnerCustomerCustomer focus is on innovation and businessgrowth rather than managing the intricacis of ITand business servicesInfrastructurepartnerApplicationsupport vendorTechnologyperform partnerBusiness process services/Transformation partnerThe Essential Role of Managed Service Providers in DeliveringOutcomes From Your IT InvestmentsAccelerate the Journey to Modern IT —Embracing a New Way to Manage andConsume Technology InvestmentsRijo George ThomasSenior Research Manager,IT Services Research IDC Asia/PacificSource: Managed Hybrid Cloud Services Buyer Needs and Requirements (IDC #US50639224, May 2024)