SAP Sales Cloud and Service Cloud version 2 Cloud Computing Compliance Criteria Catalog (C5:2020) Audit Report 2024 H1
SAP Sales Cloud and SAP Service Cloud version 2 is an SAP Customer Relationship Management (CRM) Software-as-a-Service (SaaS) offering. It is a cloud native product built on the Amazon Web Services (AWS) hyperscaler. It is a set of solutions for sales and service teams. All solutions are pre-integrated with SAP Business Suite and the solutions are supported on a wide range of browsers and mobile devices. SAP Sales Cloud and SAP Service Cloud version 2 is a multi-tenant cloud offering that brings sales, customer service and social CRM together.
SAP Sales Cloud and SAP Service Cloud version 2 is offered in the following primary data center locations:
DC Locations | DC Providers |
Frankfurt, Germany | AWS |
Sydney, Australia | AWS |
Virginia, USA | AWS |
São Paulo, Brazil | AWS |
The scope of this report covers the following data center locations:
Cloud Computing Compliance Controls Catalogue (C5) reports are prepared in accordance with attestation standards established by the American Institute of Certified Public Accountants (“AICPA”) and in accordance with the International Standard on Assurance Engagements (“ISAE”) 3000 Revised, Assurance Engamenets Other than Audits or Reviews of Historical Financial Information, issued by the International Auditing and Assurance Board (IAASB). C5 outlines minimum security for cloud computing, aimed at cloud providers, auditors, and clients. Introduced in 2016, it helps customers choose a secure cloud provider and tailor a risk management system. C5 assures cloud services security by providing transparency via a standardized examination and reporting system. The 2020 version of C5 includes 125 criteria from 17 areas, based on national and international standards and publications.
SAP Sales Cloud and Service Cloud version 2 has regularly prepared C5 Type 1 audit reports by an independent 3rd party accountant. This version of the report covers as of the audit period 31. March 2024
The use of these reports is restricted. A copy of this report is available for all SAP customers and prospects with non-disclosure agreement in place.
SAP Sales Cloud and SAP Service Cloud version 2 is an SAP Customer Relationship Management (CRM) Software-as-a-Service (SaaS) offering. It is a cloud native product built on the Amazon Web Services (AWS) hyperscaler. It is a set of solutions for sales and service teams. All solutions are pre-integrated with SAP Business Suite and the solutions are supported on a wide range of browsers and mobile devices. SAP Sales Cloud and SAP Service Cloud version 2 is a multi-tenant cloud offering that brings sales, customer service and social CRM together.
SAP Sales Cloud and SAP Service Cloud version 2 is offered in the following primary data center locations:
DC Locations | DC Providers |
Frankfurt, Germany | AWS |
Sydney, Australia | AWS |
Virginia, USA | AWS |
São Paulo, Brazil | AWS |
The scope of this report covers the following data center locations:
Cloud Computing Compliance Controls Catalogue (C5) reports are prepared in accordance with attestation standards established by the American Institute of Certified Public Accountants (“AICPA”) and in accordance with the International Standard on Assurance Engagements (“ISAE”) 3000 Revised, Assurance Engamenets Other than Audits or Reviews of Historical Financial Information, issued by the International Auditing and Assurance Board (IAASB). C5 outlines minimum security for cloud computing, aimed at cloud providers, auditors, and clients. Introduced in 2016, it helps customers choose a secure cloud provider and tailor a risk management system. C5 assures cloud services security by providing transparency via a standardized examination and reporting system. The 2020 version of C5 includes 125 criteria from 17 areas, based on national and international standards and publications.
SAP Sales Cloud and Service Cloud version 2 has regularly prepared C5 Type 1 audit reports by an independent 3rd party accountant. This version of the report covers as of the audit period 31. March 2024
The use of these reports is restricted. A copy of this report is available for all SAP customers and prospects with non-disclosure agreement in place.