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Customer Snapshot: Overview

95% of all global HR processes harmonized

Alcatel-Lucent is a market leader in IP networking, ultra-broadband access, and cloud technologies whose mission is to invent and deliver trusted networks to help their customers unleash their value. Their rich history of success and innovation has led the company to adapt and make changes based on their customers’ needs and the growth of technology.

Company
Alcatel-Lucent

Revenue
€14.3 billion (2015)

Number of Employees
52,600

Industry
Telecommunications

Visionary Themes

Run Simple, Run Live

Headquarters
Boulogne-Billancourt, France

Customer Website
www.alcatel-lucent.com

Line of Business
Human Resources, Platform and Technology

SAP Solutions
SAP SuccessFactors Compensation, SAP SuccessFactors Employee Central

Partners

Accenture

 

The need to change and adapt brought Alcatel-Lucent to SAP to help them Run Simple by creating a lean and connected HR organization, adding self-service functionality to managers and employees so they can Run Live with remote access to analytics to oversee HR information.

Operating in an extremely competitive industry.

Customer Snapshot: History

Global Communications with a Global Workforce

The formation of Alcatel-Lucent in 2006 created the world’s first truly global communications solutions provider, with the most complete, end-to-end portfolio of solutions and services in the industry.

Customer Snapshot: Business Model

Shifting with the Times and Technologies

Alcatel-Lucent transformed from a traditional telecommunications equipment provider into a specialist for next-generation networks, cloud technology, and ultra-broadband access. They called this the Shift Plan, and this new strategy aimed to secure Alcatel-Lucent’s long-term profitable growth and position them to invest in the networks that consumers and businesses need in the future.

Customer Snapshot: Success Strategy

Innovative Experiences for Customers and Employees
 

As a leader in networks and cloud-based technology as well as ultra-broadband access, Alcatel-Lucent must remain on the forefront of their clients’ needs as well as what’s best for business. As a result, sales and administrative departments had to deliver €1 billion in fixed-cost savings by the end of 2015 – HR needed to contribute cost savings of 30% in their operations.

To make this a reality, they reengineered the way Alcatel-Lucent’s services were delivered across the company, making employees the owners of their data, and freeing up the HR team to focus more on talent issues.

Simplifying Human Resources is key.

The Challenge

Stepping into the Cloud
 

Going digital, starting with HR, was a transformation Alcatel-Lucent was looking to make in order to contribute cost savings of 30% in their operations. This change in HR precipitated these savings by giving more ownership to the managers and employees, freeing up resources to focus more on recruiting the very best talent to help grow the business.

Crucial HR transformation.

Enter SAP

Intuitive Tools that Connect a Global Workforce
 

Embracing the cloud to create a socially connected enterprise has helped empower the Alcatel-Lucent employees.

Alcatel-Lucent chose the SAP SuccessFactors Employee Central solution as their global core HR IT system, which replaced more than 60 local, disparate systems and helped save money through adding efficiencies to employees and managers.

Consolidating and simplifying numerous platforms.

Enter SAP: The SAP Experience

 

Growing a Connected HR Ecosystem

SAP SuccessFactors solutions matched Alcatel-Lucent’s vision for the agile, fast, personalized, interactive, and connected HR ecosystem it wanted to create.

Modernizing and digitizing Alcatel-Lucent’s HR.

Better Business

HR in the Cloud

By utilizing SAP SuccessFactors Employee Central as the new core HR IT platform and SAP SuccessFactors Compensation as the basis for a remuneration and bonus allocation system, employees and managers now have self-service options to oversee their HR information and profiles. This in turn helped free up time for administrators to concentrate on strategic tasks that support business growth.

We knew that by empowering employees with self-service options to manage their HR information and profiles, we could free up time to concentrate on more-strategic tasks — Laurent Geoffrey, Head of the HR Transformation Program, Alcatel-Lucent

Better Business: Benefits

Three Way Partnership for Quick Implementation
 

Half of Alcatel-Lucent’s global headcount is outsourced. But the new HR ecosystem easily accommodates external vendors like Accenture. Self-service that allows for real-time access to HR workforce data analytics was a key factor for growth and cost savings.

Working with SAP and Accenture.

We felt it was in everyone’s interest to outsource activities to partners who consider the activity their core business. — Laurent Geoffrey, Head of the HR Transformation Program, Alcatel-Lucent

Better Business: Run Simple

Simplicity is the Key for Success

Alcatel-Lucent is now able to offer the same digital simplicity to their employees that they offer their customers with their own services and solutions. By employing this opportunity of self-service HR functionality, it helps them attract top talent as well as offering cost savings in running their workforce.

SAP SuccessFactors Employee Central and SAP SuccessFactors Compensation solutions empower employees, allowing them to update their personal and professional information themselves. In this way, employees are in charge of their HR and managers can access the data and information they need to manage their teams and run their business, eliminating HR as go between for a number of tasks.

Journey Ahead

Self-Service Serves Up Future Success
 

Strongly embraced by staff, the self-service functionalities that was implemented using SAP SuccessFactors Employee Central and SAP SuccessFactors Compensation seem to have set the stage for the future of Alcatel-Lucent. Managers are asking for more self-service options to further increase efficiencies and cost savings across the board.

Working with SAP SuccessFactors on all future digitalization programs.

They are very happy that they can handle a lot of tasks themselves. Now they want even more self-service, especially for HR reporting and data analytics. — Laurent Geoffrey, Head of the HR Transformation Program, Alcatel-Lucent
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