Services and Support

SAP’s expanded services and support offerings provide a more flexible, end-to-end experience for organizations moving to the cloud. This includes newly launched tiered service plans for SAP Business Suite, new AI-assisted services, and enhancements for customers of SAP Cloud ERP Private solutions.

SAP Modernizes Services and Support for Customer Cloud Adoption

To help customers more easily adopt SAP Business Suite, SAP will introduce a modern, tiered services and support engagement model to guide customers as they transition to the cloud and adopt the latest SAP innovations.

 

This newly simplified engagement model will offer three success plan options:

  • The foundational plan: Expands the support that comes with every cloud license subscription to include enhanced onboarding. Customers of SAP Cloud ERP Private solutions will also have access to transformation preparation services.

  • The advanced plan: Includes the foundational plan plus a higher degree of ongoing service, advice, guidance, and solution activation to help customers reach successful transformation to the public cloud with a clean core.

  • The max plan: Includes all offerings in the foundational and advanced plans and a tailored approach to guide complex, enterprise-wide transformation.

Additionally, customers will be able to extend their planned experience by adding streamlined professional services and application management to help adopt and operate their solutions. The new engagement framework is planned to be generally available in January 2026.

 

Existing contractual engagements between SAP Services and Support and customers remain unaffected.

Read this blog to learn more about the modernization of the services and support engagement framework 

SAP Enhances RISE with SAP Journey with New Tools and Services

SAP introduces new enhancements to services and support for customers on the RISE with SAP journey. These updates will help drive transformation with expert-level guidance and strategic insights.

 

Evolution of RISE with SAP Methodology

RISE with SAP Methodology provides customers with a structured approach to adopt SAP Business Suite solutions leveraging a standardized framework, an integrated toolchain, and expert guidance.

 

SAP announces the following enhancements to RISE with SAP Methodology, which are available now:

  • Updates to the discovery phase: Helps define a solution scope that best meets customers’ unique business needs.

  • A project workspace in SAP Cloud ALM: Helps customers develop multiple, combinable road maps for adopting different line-of-business solutions.

  • Increased onboarding offerings: Includes enablement on Business Transformation Management and SAP BTP solutions including SAP Build, which are requirements for customers’ cloud transformations.

In Q3 2025, the methodology will also include Joule, giving customers new AI-assisted capabilities that can provide 24x7 expert guidance, actionable insights, and the ability to automate project tasks.

 

New Transformation Preparation Service Supports Cloud Transformation

SAP is introducing a new transformation preparation service as part of RISE with SAP Methodology, available today, that helps customers build a tailored transformation road map to support their evolution to SAP Business Suite. Included in the SAP Cloud ERP Private package, this offering accelerates time to value with set tools and established governance models.

SAP Announces New AI-Driven Services and Support

SAP announces new AI-driven services that, taken together, will help customers get more value from SAP investments.

 

Available today, SAP is also introducing new support to help businesses to create customer-specific AI solutions that address their individual business needs. Built on proprietary data and tailored algorithms, these AI solutions can deliver faster time to value and competitive differentiation by training models on customer-specific data and building innovations designed for customers’ specific business scenarios.

 

New services and support solutions include:

  • AI assistance from SAP MaxAttention: Provides customers with an AI-guided solution designed to optimize their SAP solutions, helping improve their quality and performance. This enhancement will generate AI-enabled insights and suggest actions to improve areas such as data-capacity excellence, adoption potential for SAP Cloud ERP Private, and operational excellence for SAP BTP. The AI-guided recommendations walk customers through implementation steps, helping them detect and resolve issues earlier, improve system performance, unlock unused functionality, and accelerate innovation adoption. The service is available today, for limited customer release.

  • New AI management system certification: Will help customers enhance trust and transparency in AI adoption by upholding industry standards and ethical AI practices, while reducing risks. General availability expected in Q4 2025.

  • AI activation service: Can quickly enable Joule in the customer’s landscape and helps ensure smooth setup. This service is generally available today.

  • AI customer center of expertise service: Will help businesses establish and operationalize a center to drive continuous AI adoption and optimization. General availability expected in Q2 2025.

  • Security dashboard for SAP Cloud ERP Private: Offers a security use case as a service for porting and a use-case development platform that alerts users to vulnerability, compliance, and security of end points, network systems, and SAP applications. General availability expected in Q3 2025.

SAP Accelerates Cloud Transformation with New Transition Guidance

SAP introduces transition guidance, an integrated app that orchestrates transformation-related assets, tools, and services to help customers accelerate their cloud transformation. With Joule as the entry point, personalized guidance and actionable recommendations can be tailored to an individual’s transformation objectives. Transition guidance packages bring together capabilities from the following SAP solutions:

  • SAP Joule for Consultants: Maps out interfaces, migrates data, and automates testing.

  • SAP Signavio: Delivers in-depth insights into current business processes, optimizing efficiency and decision-making.

  • SAP LeanIX: Provides a thorough understanding of the business implications of cloud transformation, including architecture, risks, and dependencies.

  • SAP Cloud ALM: Provides highly integrated tools and services to support data-driven decision-making processes, and project planning, execution, and testing throughout the entire transformation.

  • Joule for developers: Helps adapt custom ABAP development tools, optimizing business applications for the cloud.

Transition guidance will release the first key features by the end of 2025, with more functionality coming throughout 2026.

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