SAP Preferred Success
What is SAP Preferred Success?
Fast track the value of your cloud investment
SAP Preferred Success helps fast track and drive value through a proactive partnership, insight-driven recommendations, release guidance, targeted learning programmes, and service-level agreements (SLA) for enhanced support.
What’s included in SAP Preferred Success?
Solution launch checks and success checks
Adoption plans, quality reviews, and targeted analysis of your specific business case that help maintain peace of mind throughout your deployment and beyond.
In-depth release guidance
Tailored release plan for faster release preparations and improved feature adoption.
Targeted learning programmes
Relevant training and best practices that keep key users and administrators on top of the latest tips and topics.
Advanced support and enhanced target SLAs
Faster responses when there’s an incident and quicker resolution targets for non-defect issues.
Customer success experts
Access to SAP subject matter specialists to help you work through complex topics and continuously increase the value your SAP solution delivers to the business.
See how customers are realising business value with SAP Preferred Success
Making more of the cloud
Learn how businesses can learn, optimise, operate, and perform in the cloud
Hear what analysts are saying about SAP Preferred Success
The Total Economic Impact™ of the expanded editions of SAP Preferred Success
Discover how the expanded editions of SAP Preferred Success drive cost savings and business benefits in this Forrester Consulting study commissioned by SAP.
The Total Economic Impact™ of SAP Preferred Success
Explore the cost savings and business benefits of SAP Preferred Success
Introducing the expanded editions of SAP Preferred Success
We’re here to give you more options when you face more complexity.
A closer partnership in your success
The expanded editions of SAP Preferred Success add more adoption and utilisation-driving features to the base subscription plan. With greater access to expert guidance, enhanced services, prescriptive solution reviews, and hands-on assistance with feature adoption, these additions help make sure you’re always using your solutions as efficiently as possible.
The expanded editions of SAP Preferred Success are currently available for SAP Ariba solutions, SAP Commerce Cloud, SAP Sales Cloud and SAP Service Cloud, SAP SuccessFactors solutions, SAP Fieldglass solutions, SAP Supply Chain Management solutions, and the SAP BTP portfolio.
Get the latest news and trends from experts
Achieve more with SAP Preferred Success
Learn how the expanded editions of SAP Preferred Success help boost efficiency, cut costs, and optimise your cloud solutions, according to Forrester Consulting.
Accelerate AI-driven business transformation
Learn how the business AI accelerator workshop in SAP Preferred Success helps you adopt AI confidently with clear strategy, governance, and real business impact.
Accelerating Partner Outcomes and Growth
Learn how adding SAP Preferred Success to a deal goes far beyond technical support—it can create a smarter, more resilient path to customer success.