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SAP Workforce Forecasting and Scheduling by WorkForce Software

Keep consumer-facing employees happy with optimal workforce scheduling and forecasting

Create workforce-friendly schedules that put the right people with the right skills in the right place – at the right time – with SAP Workforce Forecasting and Scheduling by WorkForce Software. Designed for companies in retail, hospitality, restaurant, leisure, and other consumer-facing sectors, this solution extension can help you boost employee loyalty and productivity, while driving revenue.

Why SAP Workforce Forecasting and Scheduling?

Because the software can help you accurately forecast workforce demand and schedule employees accordingly. Use it to fine-tune shift planning – so customers get consistently good service, employees stay happy and productive, and your business can ramp up revenue.
  • Reduce overtime costs with more accurate workforce planning and scheduling
  • Increase customer conversion rates by scheduling employees with the right skills, in the right place, at the right time
  • Avoid over and under-staffing, including at cut-over times – and gain greater workforce efficiency
  • Reduce administration time for creating and distributing employee schedules

Learn how SAP Workforce Forecasting and Scheduling can simplify the lives of managers and staff:

Functional Capabilities
Workforce Demand Forecasting
  • Import historic data from key business systems
  • Accurately forecast multiple business drivers by individual location
  • Calculate workforce demand in 15-minute increments
  • Create schedules for a single location or an entire organisation across multiple countries
  • Align employee schedules with imported KPIs, such as budgets and service levels
  • Automatically assess schedules with 5-star quality ratings
Schedule Optimisation
  • Create new, fully optimised schedules in minutes
  • Enhance existing schedules with “auto-improve” features that align with working rules and employee preferences
Schedule Quality Rating
  • Combine and weigh different KPIs to reflect your desired business goals
  • Gauge schedule quality with a simple 5-star rating based on your chosen KPIs and forecasted demand
Mobile Employee Scheduling App
  • Make it easy for workers to manage availability and swap or add shifts
  • View schedules and any subsequent changes in real time
  • Maintain personal contact details, such as phone numbers and e-mail addresses

System requirements for SAP Workforce Forecasting and Scheduling

System and software requirements vary according to specific customer scenarios – please refer to the Sizing Guide for details. Also, please see the Product Availability Matrix for the latest information on updates and releases.

System requirements Details
Prerequisite: An SAP SuccessFactors Employee Central subscription or an SAP ERP Human Capital Management on-premise license.

Contact Support

Get the support you need to keep SAP Workforce Forecasting and Scheduling by WorkForce Software running at peak performance. Our experts can help you maximise the value of your software, take advantage of new business models and capabilities, and more.

Open a Support Incident via the SAP Support Portal

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