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Employee Experience Management

Listen and respond to employee needs and experience gaps to ensure employees are resilient and productive.

Turn employees into ambassadors with employee experience management

Our employee experience management solutions help managers and HR leaders continuously listen to employees and take insight-based actions to improve employee experience and engagement. These capabilities seamlessly integrate with SAP SuccessFactors HXM Suite so you can automatically trigger feedback assessments and take action within the flow of work. 

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Employee Experience Management Solutions

Our employee experience management solutions allow you to capture continuous feedback from every employee experience and take the right actions to impact engagement, DE&I, productivity, and innovation. Technology and tools are seamlessly integrated into SAP SuccessFactors HXM suite allowing for automated employee listening, analysis, and guided action planning.

Flexible survey creation

Access best-practice engagement surveys or build your own with our flexible survey builder.

Role-based dashboards and reporting

Empower your leaders and managers with personalised dashboards mapped to your organisation’s structure.

Built-in, customisable impact reports

Know where to focus your attention and which actions to take to improve employee engagement immediately.

Guided action planning

Track improvements with action planning tools to ensure the changes you make drive results.

Seamlessly integrated

​Easily connect employee directories and workflows between SAP SuccessFactors & Qualtrics to ensure data is always in sync and feedback is automatically triggered.  ​

We are tirelessly committed to bringing our employees the very best technology, experience, and culture. Cloud-based SAP SuccessFactors solutions have played an integral role in our employee experience journey, serving 31,000 employees in 26 cities.

Hernan García, Chief Employee Experience Officer, Tec de Monterrey

Tailored data exports

Provide real-time access to employee feedback.

Key-driver analysis

Pinpoint priority areas for improving everyday technology experiences.

Real-time dashboards

Gain insight into where additional employee training or support is needed.

AI-powered text analytics

Receive structured insights from employee feedback with topics, sentiment scores, and trends – so you can act on what matters.

Digital intercepts and ticketing

Meet employees in the flow of work to gather insights on their technology experience.

Event-based triggers

Optimise your onboarding process with feedback and insights from new hires and act on automated exit feedback.

Preconfigured and customisable dashboards

Get your dashboards up and running in a matter of minutes by choosing best-practice templates that meet your business needs.

Embedded and tailored reports

Combine onboarding and exit feedback with other key touchpoints to understand the impacts throughout the employee lifecycle.

Statistical key driver analysis

Use key driver analysis to prioritize actions with the biggest impact on key metrics like ramp time and productivity.

Seamlessly integrated​

Easily connect employee directories and workflows between SAP SuccessFactors & Qualtrics to ensure data is always in sync and feedback is automatically triggered.  ​

Our O-data shows who has left Rogers over the past year, but not why they’ve left. When you marry X-data and O-data, you can build statistical models that show which employee experiences differentiate the employees who’ve left versus those who’ve stayed.

Geoff Ho, Leader of the Research and Advisory team, Rogers Communications

360-degree feedback

Develop leaders and holistically assess performance with rich multi-rater feedback

individualised reports

Provide leaders with a holistic understanding of their strengths and opportunities

Easily configured questions, workflows, and report design

Scale and automate your employee development feedback programmes

Rich qualitative feedback and dynamic visualisations

Provide a data-based approach to helping leaders and employees develop

Experimentation using conjoint analysis surveys

Make strategic decisions on emerging trends and impact drivers based on data, not just anecdotal employee feedback.

Enhanced offerings by segments

Take into account employee feedback when identifying the optimal benefits package quickly, affordably, and confidently.

Stronger total rewards programmes

Reduce negative employee backlash by involving your employees in critical decisions about their benefits options.

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Insights across the entire candidate lifecycle

Understand the sentiment across multiple touchpoints of your candidate experience with detailed analysis and AI-powered text analytics.

Overall candidate experience rating

Gain a comprehensive view of the end-to-end experience and easily track the impacts of continued optimisation.

Research-backed content and expertise

Use prebuilt surveys, dashboards, and program guidance developed by experience management scientists.

Flexible programmes tailored to your candidate journeys

Use a guided setup workflow to align survey touch points with your existing configuration in SAP SuccessFactors Recruiting. 

SuccessConnect 

Let’s change work for good. Learn how to reinvent and rethink HR.

Customers

See what our customers are saying about Experience Management (XM) solutions from SAP.

Manage a resilient workforce during challenging times

Learn how SAP Services and Support can help

Learn how you can dynamically respond to a continually evolving workforce environment by using pre-built process flows, configuration designs, and use cases with help from SAP Services and Support.

Learn how SAP Services and Support can help

Learn how you can dynamically respond to a continually evolving workforce environment by using pre-built process flows, configuration designs, and use cases with help from SAP Services and Support.

Resource Center

Frequently Asked Questions

Search the list below to find answers to frequently asked questions for employee experience management.

SAP human experience management (HXM) is an evolved human resource management system (HRMS) that focuses on providing employee-centric experiences. Based on years of research into how people work and what they need from their employers, the cloud-based software is designed for how people work rather than for what HR needs. The SAP HXM suite captures both tangible operational data (O-data), such as offer-to-acceptance rates, time-to-productivity, and turnover as well as experience data (X-data) which includes employees’ beliefs, emotions, and sentiments. Experience data allows companies to gauge team connectedness, training effectiveness, levels of trust in leadership, and more. This combined data makes it possible for companies to provide people-centric experiences that increase responsiveness and engagement.

SAP Qualtrics solutions for HR help companies provide exceptional employee experiences. They combine experience management data collected through surveys and feedback with operational data from SAP. This combination provides deeper insights into the factors that drive engagement. SAP Qualtrics software also supports employee lifecycle management, performance assessments, and the creation of stronger benefits packages. 

Employee experience management software from SAP and Qualtrics provides insights into the life events and factors that affect employee engagement. With this understanding, businesses can better support their people and keep employees productive and performing at their best. SAP Qualtrics solutions work together to boost employee engagement, provide a digital employee experience, optimise employee benefits, and holistically measure performance. 

Companies that provide a positive and engaging employee experience can reduce attrition, better retain and engage top talent, and boost workplace productivity. This translates into increased profits, earnings per share, and customer satisfaction. Employee experience software makes it easier for companies to support, nurture, and engage your most important asset, your workforce.

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