Digital Self-Service, Sales and Marketing Channel for Banks
Offering a robust set of retail, business, and inclusive banking features for customers, integrated with sales and real-time marketing via a fully responsive, open banking platform. APIs and HTML5 apps can be consumed by customers, bank users, and 3rd-party development partners
Benefits
Engage with your customers across all channels
Put the customer first. Improve customer satisfaction and loyalty with an optimized, fully-featured, seamless digital banking experience across channels. Increase revenue and customer stickiness with hyper-personalized, in-channel targeted products and offers.
Future-proof your digital channels
Leveraging intelligent technologies like AI and ML, and with hundreds of APIs exposed to app developers, the flexible, industry-standard open banking platform helps banks innovate and optimize the channel in the cloud, automate manual processes, reduce costs, and improve operational efficiency.
Lower total cost of ownership with out-of-the-box integrations
With out-of-the-box integration to SAP Transactional Banking Services, Cloud for Banking by Fioneer, Payment rails and other CX solutions, the platform helps banks simplify the technical landscape, reduce time-to-market, and lower TCO, while delivering complete E2E financial services to customers.
Pay as you grow your customer base
Lower the barrier to channel transformation! Instead of paying high up-front costs, you only pay for active users you have enrolled. With flexible subscription plans to support your growth, you can start recognizing value and achieve better customer outcomes sooner.
Features
Personalize the channel experience
End users can personalize their account configurations like nicknaming and favoriting accounts, activating online access, and setting account level transaction limits for preventing fraud. Banks customize the layout / theme of screen per customer segment using the Customer Experience Manager.
Automate personal financial management
The omnichannel platform uses advanced ML algorithms to categorize transactions in real time as they are retrieved from the backend systems. Based on the customer's enriched online profile, income / expense trends, and forecasts, the platform can offer suitable product recommendations.
Support inclusive banking for the underbanked
The platform provides a closed loop wallet for inclusive banking and online commerce. Stored value accounts typically registered against the customer's mobile number are used to maintain liquid funds for daily expenses, transfer funds to friends and family, and accumulate loyalty and reward points.
Plans and pricing
Retail and Inclusive Banking
Customer acquisition and onboarding, and self-service banking features through digital channels
Flexible Sales Product Configurator and real-time product recommendations for prospects and existing bank customers
Omnichannel sales product application and account origination process built on a low-code platform
Fully featured servicing module covering accounts, domestic and international payments, PFM, wallet, P2P payments, forex, alerting / messaging etc.
Enhanced customer engagement features like Customer Experience Manager, built-in User Assistance, AI Chatbot, Video / Text Chat and Screen Sharing
Bank administration module covering consumer onboarding, market segment, roles / permissions and bank employee management
Open API architecture allows banks to make platform available to internal developers, partners or fintechs to innovate and add new capabilities.
Price upon requestCustomer acquisition and onboarding, and self-service banking features through digital channels
Flexible Sales Product Configurator and real-time product recommendations for prospects and existing bank customers
Omnichannel sales product application and account origination process built on a low-code platform
Fully featured servicing module covering accounts, domestic and international payments, PFM, wallet, P2P payments, forex, alerting / messaging etc.
Enhanced customer engagement features like Customer Experience Manager, built-in User Assistance, AI Chatbot, Video / Text Chat and Screen Sharing
Bank administration module covering consumer onboarding, market segment, roles / permissions and bank employee management
Open API architecture allows banks to make platform available to internal developers, partners or fintechs to innovate and add new capabilities.
Business Banking
Customer acquisition and onboarding, and self-service business banking features through digital channels
Flexible Sales Product Configurator and real-time product recommendations for prospects and existing bank customers
Omnichannel sales product application and account origination process built on a low-code platform
Fully featured servicing module covering accounts, cash flow, domestic and international payments, reporting, limits and approvals
Business administration module covering hierarchy and group management, roles / permissions, approvals and business employee management
Bank Administration module covering business onboarding, application and case management, real-time messaging and bank employee management
Enhanced customer engagement features like Customer Experience Manager, built-in User Assistance, AI Chatbot, Video / Text Chat and Screen Sharing
Open API architecture allows banks to make platform available to internal developers, partners or fintechs to innovate and add new capabilities.
Price upon requestCustomer acquisition and onboarding, and self-service business banking features through digital channels
Flexible Sales Product Configurator and real-time product recommendations for prospects and existing bank customers
Omnichannel sales product application and account origination process built on a low-code platform
Fully featured servicing module covering accounts, cash flow, domestic and international payments, reporting, limits and approvals
Business administration module covering hierarchy and group management, roles / permissions, approvals and business employee management
Bank Administration module covering business onboarding, application and case management, real-time messaging and bank employee management
Enhanced customer engagement features like Customer Experience Manager, built-in User Assistance, AI Chatbot, Video / Text Chat and Screen Sharing
Open API architecture allows banks to make platform available to internal developers, partners or fintechs to innovate and add new capabilities.
SandBox
Fully featured online and mobile banking sandbox environment covering your business requirements (not for productive use)
Per MonthEUR 2,900.00- EUR per env
- Minimum contract 1 month
Fully featured online and mobile banking sandbox environment covering your business requirements (not for productive use)
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Treasury and Working Capital Management |
| Industry | Cross-Industry, Retail, Banking, Insurance, Telecommunications |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies. |
| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Website
Solutions
Insights
Publisher
SAP Fioneer Solutions GmbH
Emerged from SAP, a market leader in enterprise application software, SAP Fioneer can build on a heritage of outstanding technology and a thorough understanding of both corporate and consumer demands. This gives us a head start to bring financial services to the next level with innovative software.
