Offer a superior HR service delivery experience

SAP SuccessFactors Employee Central Service Center enables employees to contact HR via their preferred channel and empowers HR agents with an integrated knowledge base.

Ask HR and Employee Self-Services

Open a ticket, place a call, initiate a chat session, or write an e-mail – all from one screen.

Simplified access to your HR knowledge base

See contextual information for your issue based on which screen you are on in the system or on a specific search.

Streamlined HR help desk support

Submit a ticket using your desktop, mobile, e-mail, or phone – without the need to enter your personal information.

Employee self-service access request status

Use the Ask HR portal on any desktop or mobile device to review the status of your ticket.

2-minute demo: See how you can empower your employees with self-service

HR Case Management

Give HR experts the information needed to resolve issues, route requests, and adjust employee records immediately.

Ticket routing

Send HR tickets to the right person or group and enable collaboration to address complex issues.

Permission controls

Access employee data to verify and update employee information within SAP SuccessFactors Employee Central.

Solution finder

Include relevant information – such as articles, links, and attachments – in the HR service ticket.

Ticket creation

Create a ticket on behalf of the employee automatically from a phone call, e-mail, or chat session.

2-minute demo: See how you can enable HR agents

HR Service Delivery Analytics

Gain insight into employee interactions, service levels, frequent issues, and the quality of the resolutions provided.

Employee interaction reports

Analyse employee interactions and issues with delivered reports.

HR service quality

Measure and improve HR service quality with service level agreement reports and dashboards.

Compliance

Run predefined compliance reports for service level agreements, in addition to reports on agent workload and ticket backlog.

Release Highlights

Make the most of your SAP SuccessFactors solutions

Explore new features, functions, and highlights in the latest release of SAP SuccessFactors Employee Central Service Center.

See what’s new

Road Map

View our road map to explore your current options, as well as planned innovations and future features and functions.

See the road map