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Frequently Asked Questions
Search the list below to find answers to frequently asked questions on topics such as SAP Crystal Reports, SAP Crystal Server plus other Crystal solutions and tools.
Facts
What are SAP Crystal Solutions?
What do these products do?
Where can I find a SAP Crystal solution overview?
What other SAP Crystal solution materials are available for download?
How do SAP Crystal Reports and SAP Crystal Server work together?
What can SAP Crystal Reports and SAP Crystal Server do for me?
Who typically uses SAP Crystal Solutions?
Do you have some use case scenarios?
How many people are using SAP Crystal products?
Licensing
What are the different licenses?
What is included in the SAP Crystal Server 1 NUL License?
What are the minimum and maximums for SAP Crystal Server 2020 licensing?
What are the SAP Software Usage rights?
Product versions
How are SAP Crystal Reports versions named?
What is version 13 of SAP Crystal Reports?
What versions of SAP Crystal Reports are officially supported by SAP?
What versions of SAP Crystal Reports are available through the SAP Store?
Languages
What languages are supported?
Service packs
Where can I find more information about available service packs?
Compatibility
Is SAP Crystal Reports backwards compatible?
Can I use an old report with SAP Crystal Server 2020?
Can I use a SAP Crystal Reports 2020 report with SAP Crystal Server 2016?
Can I use SAP Crystal Reports 2020 to edit a report which is run through a legacy application?
How are versions of SAP Crystal Reports different?
Can SAP Crystal Reports 2020 be installed to a virtual environment?
What data sources can SAP Crystal Reports 2020 report from?
Is there a 64-bit Version?
What are the hardware specs for SAP Crystal Server 2020?
Product maintenance
Is there a support/maintenance program for SAP Crystal Reports, desktop products?
Support levels
What Support is there available for SAP Crystal Server?
Where can I get support for my product?
When is support ending for the different versions?
SAP Crystal solutions for developers
What is available for a customer developing a custom application?
What is SAP Crystal Reports for Developers?
Developing an application with SAP Crystal Reports, version for Visual Studio for use within my company. Is it still free?
When a contractor develops an app with SAP Crystal Reports, version for Visual Studio for our company, is the runtime still free?
When developing a desktop application to sell to external customers. Is this free too?
When do you need to sell a license of SAP Crystal Reports with the application for runtime licensing?
Can licenses be bundled with SAP Crystal Reports with my external, server-based application for runtime license?
When the web application is running PHP. What have you got for me?
Purchasing SAP Crystal solutions
What SAP Crystal Solutions products are available for a free?
What SAP Crystal Solutions products are available for a free trial?
What’s the difference between a trial and what I would install in production?
Can I convert a trial into a production installation?
Buying SAP Crystal Reports on 3rd party marketplaces
What if someone who was the buyer for my company has left and I want to access my purchase history, and licenses or contact for technical support?
The end user’s role changed/left the company. Can I reassign the license to someone else?
What discounts are available?
Does the order come with media?
Which versions are eligible to purchase with an upgrade discount?
Which versions of SAP Crystal Reports are NOT eligible to purchase SAP Crystal Reports 2020 with an upgrade discount?
I’m buying on behalf of someone else in my company. Can I purchase even though it’s the other person who is eligible to the upgrade discount?
Is it OK to keep using an old version of SAP Crystal Reports when I want to also purchase SAP Crystal Reports 2020 with an upgrade discount?
Do I have to do anything to install SAP Crystal Reports 2020 purchased as an upgrade if I have SAP Crystal Reports 2016 (or SAP Crystal Reports 2013 or SAP Crystal Reports 2011) installed?
Can I buy an upgrade to SAP Crystal Reports 2020 and give my old version to someone else to use?
Can I purchase SAP Crystal Reports 2020 with an upgrade discount for each eligible version I have?
I have an old application which has embedded reports I would like to modify or add to. Can I purchase SAP Crystal Reports 2020 as an upgrade for report design?
With SAP Crystal Reports 2020, can I use my existing reports from an older version of SAP Crystal Reports?
Can I upgrade to SAP Crystal Server 2020 from a previous version of SAP Crystal Server?
What about upgrading to SAP Crystal Server 2020 for deployments without maintenance?
I just purchased SAP Crystal Reports 2020 through the SAP Store. Now what?
Where can I Find the End User License Agreements (EULA)?
Is it possible to amend the End User License Agreement?
Can I use the same license key for Test/Development and Production?
SAP Crystal solutions installation and use
Are you having trouble installing the software?
What if I have lost my license key?
How can I retrieve a license key from a local machine?
What if I have lost my registration number?
I have never used SAP Crystal Reports before. How do I learn what the product does?
Explain to me what SAP Crystal Server does; how does it work, what's it good for?
What do SAP Crystal Solutions look like in use?
Do you offer tutorials on how to use SAP Crystal Solutions?
Where can I access other SAP Crystal Solutions videos?
Where can I access paid third party tutorials?
Did you get an INS00140 Error?
How can I access crucial knowledge base information?
Where can I find more knowledge base information?
Is it possible to edit the SQL generated by SAP Crystal Reports?
When creating a report, can you use your own SQL statements?
Where can I find the complete user guide for SAP Crystal Reports 2020?
Ask your own question or talk to an expert
Where can I ask a question for technical support?
I want help with the purchase process or have a question about an order I made through the SAP Store. Who do I get in touch with?
I have a question not covered here. How do I get in touch with someone?
What address can I use to reach out to a product expert, a reporting expert, or a license and upgrade expert
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