Extend your field service workforce

Build a network of skilled service technicians – including partners, customers, and freelancers – on a single AI-enabled platform.

Create a digital marketplace for your contingent workforce with the SAP Crowd Service solution. The AI-based solution sends on-demand requests instantly, relays them through a mobile app, and assigns the right technician.

Cloud deployment
AI-powered scheduling features with a customisable crowd services platform
Integration with the SAP Field Service Management solution
Internal and external mobile access to SAP Field Service Management

Key Benefits

Deliver services faster

Improve workforce planning and reduce bottlenecks by helping contingent workers act in real time, when and where maintenance is needed, anywhere and anytime.

Exceed customer expectations

Shorten wait times and meet customer demand for real-time service by dispatching certified technicians who are close to the customer and have the right skills for the job.

Expand geographical coverage

Crowdsource the best talent, reduce the risk of staff shortages, and save costs on recruiting and onboarding by using a flexible, on-demand service network.

Key Features

Collaborative service ecosystem

Grow your workforce from your own proven and trusted network of service professionals

Ease the onboarding of new partners and certified experts

Handle peak times for service requests with proactive and predictive maintenance capabilities enabled by your Internet of Things platform

Skill and qualifications management

Give customers the best professional service possible anytime and anywhere

Equip technicians with relevant customer information through a field service management mobile app

Provide immediate access to specific equipment information, checklists, and on-demand support

AI-enabled scheduling and technician empowerment

Dispatch technicians to service requests in real time and manage tasks until completion

Notify service technicians by e-mail or SMS with the information they need to finish a job and offer remote assistance

Transmit requests directly from a machine or device to the right service technician

Build a business case

Explore the benefits of crowd service solutions

Discover how your business can benefit from the gig economy to increase field service agility and improve customer experience.

Read the white paper

Tackle the field service talent gap with outsourcing

Find out how your field service organisation can improve customer satisfaction and cut service costs with flexible, extended teams.

Read the Aberdeen report

Create effortless services experiences in the field

Learn a cost-effective approach to growing your business and winning customers’ hearts by creating “perfect” service moments.

Read the white paper

Get Started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.

Services

Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.

Explore our services

Support

Get the support you need to keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

View our support plans

Security and Compliance

Focus on your business and customer relationships, while knowing that your data is safe and reliable. With a proactive, predictive approach, SAP helps ensure compliance and data security in the cloud and within an on-premise data centre.

Learn about security at SAP

Questions? Get in touch!

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