Create a digital marketplace for your contingent workforce with the SAP Crowd Service solution. The AI-based solution sends on-demand requests instantly, relays them through a mobile app, and assigns the right technician.
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SAP Crowd Service
Build your ecosystem of experts and technicians with an AI-based crowd service platform.
Enhance experiences in the field with crowd services
Hear how BenLink built an ecosystem of crowd workers
Tackle the talent gap in field service with crowdsourcing
Extend your field service workforce
Build a network of skilled service technicians – including partners, customers, and freelancers – on a single AI-enabled platform.
Key Benefits
Deliver services faster
Improve workforce planning and reduce bottlenecks by helping contingent workers act in real time, when and where maintenance is needed, anywhere and anytime.
Exceed customer expectations
Shorten wait times and meet growing customer demand for real-time service by dispatching the certified technicians that are close and the best skilled.
Expand geographical coverage
Crowdsource the best talent, reduce the risk of staff shortages, and save costs on recruiting and onboarding by using a flexible, on-demand service network.
Key Features
Collaborative service ecosystem
Skill and qualifications management
AI-enabled scheduling and technician empowerment
Build a business case
Explore the benefits of crowd service solutions
Discover how your business can benefit from the gig economy to increase field service agility and improve customer experience.
Tackle the field service talent gap with outsourcing
Find out how your field service organisation can improve customer satisfaction and cut service costs with flexible, extended teams.
Create effortless services experiences in the field
Learn a cost-effective approach to growing your business and winning customers’ hearts by creating “perfect” service moments.
Technical Information
This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any Web browser.
Get Started
Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.
Services
Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.
Support
Get the support you need to keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.
Security and Compliance
Focus on your business and customer relationships, while knowing that your data is safe and reliable. With a proactive, predictive approach, SAP helps ensure compliance and data security in the cloud and within an on-premise data centre.
Questions? Get in touch!
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