Determine the case type during the conversion of email to case.

During the conversion of emails to cases, the case type determination model analyzes subject and description. It then establishes the case type for the case creation. The system inputs the determined case type into the case, initiating the case creation process.

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SAP Service Cloud Version 2, Case Type Determination

Details:

AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.

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Details:

AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.

Payment methods:

Click on

“Activate with AI Units”

to enable this AI Feature.

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