Provide an efficient platform of customer service interaction
Service Management Portal, which is integrated with SAP Customer Experience, is a portal system that an enterprise opens for its service agents or major clients for online submission, assignment and feedback of service ticket information.
Overview
Improve Timeliness
Service requesters, directly through the service management portal, can self-create service requests online at any time without waiting for customer service staff to be availible, and can record and create work orders in a timely manner at the first sign of a problem.
Improve Accuracy of Service
According to the preset template, standardize the filling of complete ticket information, so as to accurately and effectively respond to the problem and facilitate subsequent judgment and processing, which improves the accuracy of service.
Make Interactions More Efficient
Through system integration, interaction of internal and external information is smoother and information tracking, aggregating and analyzing is faster and more efficient than before.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, High Tech
Compatibility
Works with
Features
Integrates with SAP Cloud ERP
Service Management Portal connects SAP Cloud ERP and user to achieve a rapid transfer of internal and external information, which improves interaction efficiency.
Self Apply
Service requesters can self submit service tickets online at any time directly through the service management portal, without waiting for customer service professional to be availible. Service tickets can be logged and created at the first sign of a problem.
Unlimited External Users
Service Management Portal Solution does not limit the number of external users and is suitable for large volume of service agents and major customers. Support for multiple users, reducing the need for offline methods such as emails and phone calls.
Plans and pricing
Standard Edition
Yearly payment, one-time setup fee
Include all functions
Unlimited users
Subscribed by annual recurring, yearly paid
One-time deployment cost covers a complete support required to implement rge solution
Incloudes all functions, and no user limit
- + EUR 1500.00 Setup Fee
- EUR per Year
- Minimum contract 1 year
Yearly payment, one-time setup fee
Include all functions
Unlimited users
Subscribed by annual recurring, yearly paid
One-time deployment cost covers a complete support required to implement rge solution
Incloudes all functions, and no user limit
Customer reviews
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Cross-Industry, High Tech |
| Works with |
|
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
|
| Globalization |
|
| Operations |
|
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies. |
| Compliance |
|
| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Acloudear Addon Link-pro WMS
Acloudear Addon Link-pro OMS
Video Introduction
Publisher
Shanghai Acloudear Info. Tech. Co., Ltd.
As an SAP Platinum Partner, 2020 Pinnacle Award Winner, and United VARs member, Acloudear specializes in SAP Cloud ERP solutions. Powered by the twin engines of “AI + Globalization,” we deliver one-stop cloud solutions—from process reconstruction to AI innovation—for over 300 customers across industries like Automotive, High-Tech, and Life Sciences. Acloudear is a pioneer in China’s cloud-native services. By combining SAP Best Practices with our unique “1+X” innovation matrix, we reshape corporate digital DNA and empower enterprises to unlock the full potential of the cloud. Our commitment to excellence has earned us multiple recognitions as the SAP Best Cloud Partner.
