Turn your brand fans into sustainable, profitable growth
Mention Me makes it possible to harness the power of word of mouth and advocacy thanks to the world's first Customer Advocacy Intelligence Platform. Powered by advanced AI, our platform enables you to identify, nurture and activate your loyal advocates and build a virtuous cycle of customer love and superior economics where your fans keep coming back and bringing their friends. A partner that is a member of SAP’s curated startup ecosystem.
Overview
Get people to recruit their friends
Launch a high-quality referral programme. Then, optimise your programme for omni-channel referral to maximise performance. Once referral is up and running, you can start to see and understand powerful advocacy networks growing in your base.
Activate your customer base
Optimise customer loyalty through growing your advocacy networks. Then, increase repeat rate through the advocacy journey and maximise retention through strategic advocacy engagement.
Build Customer Love
Measure and track earned channel performance to allow you to confidently invest in better customer experience and drive sustainable growth with marketing efficiency.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Retail, Utilities, Insurance
Compatibility
Works with
Features
Network Insights
Drive advocacy at scale by identifying and nurturing hidden groups of fans. See and engage with your customer base in a totally different way by adding the lens of referral data to uncover advocacy networks created from new customers brought in through their friends.
Extended Customer Revenue
Reveal the true value of your customers by revealing their Extended Customer Revenue- their individual spend plus the revenue generated through their referrals. Export out of the box segments & access recommendations provided by Mention Me to plan your next engagement campaigns using these insights.
Earned Growth
Earned Growth shows how fast your business would grow each year if you didn't spend on sales & marketing. This new metric - unique to Mention Me - is designed to measure the organic revenue growth of your business & reveals the real impact of customer loyalty, helping validate your CX investments.
Plans and pricing
All plans include:
Bespoke Edition
Everything above, plus:
Out of the box integrations with SAP Commerce Cloud, Emarsys and more
Multiple domain referral program
Dynamic segmentation to allow the targeting of different messages in order to do more with referral.
Includes unlimited Annual Subscription Price upon requestEverything above, plus:
Out of the box integrations with SAP Commerce Cloud, Emarsys and more
Multiple domain referral program
Dynamic segmentation to allow the targeting of different messages in order to do more with referral.
Includes unlimited Annual Subscription Standard edition
Seamlessly integrate your referral program within our partner network
Single domain referral program
Includes unlimited Annual Subscription Per YearEUR 37,000.00- Minimum contract 1 year
Seamlessly integrate your referral program within our partner network
Single domain referral program
Includes unlimited Annual Subscription
Customer reviews
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Marketing |
| Industry | Cross-Industry, Retail, Utilities, Insurance |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
The Ultimate Guide to Customer Advocacy
How BrandAlley leveraged advocacy data in Emarsys to supercharge their growth
4 ways to drive revenue through your fans
A grand tour of 57 customer advocacy programmes
Checklist for evaluating a customer advocacy solution
Publisher
Mention Me Limited
With a decade of experience in helping 500+ brands harness the power of their fans, we know that referrals are just the tip of the customer advocacy iceberg. Our platform takes the inherent trustworthiness and relevance of word-of-mouth marketing and empowers brands to harness it for the first time. As well as acquiring high-quality new customers, we help brands uncover their best customers, increase their lifetime value, and enrich their martech stack with unique first-party data. Driving superior economics and a cycle of sustainable, organic growth that leaves competitors in the dust.
