Increase retention and capitalize on account revenue growth
Build stronger, profitable customer relationships at scale with powerful account management tools, AI automation, connected customer journeys, and more.
Overview
Connect Your Pre and Post Sales Journeys
Integrate SAP Sales Cloud and Gainsight CS to seamlessly connect your pre- and post-sales journeys, allowing your teams to utilize their preferred tools through a single platform to deliver a more cohesive customer experience.
Grow Your Commercial Relationships with Customers
Plan and take action on opportunities to expand account revenue. Model account hierarchies and create cleaner handoffs between your internal account facing teams.
Drive Efficiency Across Your Teams
Gainsight customers save team members more than eight hours per week by automating manual tasks and workflows so they can spend time building relationships.
Details
Solution type
Extensions and Add-ons
Industry
Professional Services, High Tech, Industrial Manufacturing, Telecommunications
Compatibility
Works with
SAP Sales Cloud
Features
Gain Visibility with Customer and Person 360
Centralize a complete view of account insights, relationship health, AI-powered summaries, and more for a detailed understanding of accounts and individuals.
Design Account Success Plans and Playbooks
Build collaborative account plans, define and track goals and export slides for your next QBR. Design playbooks that outline tasks for every scenario.
Drive Customer Success Qualified Leads
Seamlessly create customer success qualified leads (CSQLs) in Gainsight CS to drive post-sales growth opportunities and attribute revenue to the right source.
Plans and pricing
Gainsight CS Enterprise
The scale, security and customization needed for enterprise businesses to maximize the value of every customer.
Includes 20 Users Includes 200 Contacts Includes 5 Hours of support configuration Includes unlimited Views/Ambassador Seats Price upon requestThe scale, security and customization needed for enterprise businesses to maximize the value of every customer.
Includes 20 Users Includes 200 Contacts Includes 5 Hours of support configuration Includes unlimited Views/Ambassador Seats Gainsight CS Essentials
The foundational capabilities needed for businesses to make their customers successful and create opportunities that expand their relationships.
Per MonthEUR 2,750.00The foundational capabilities needed for businesses to make their customers successful and create opportunities that expand their relationships.
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Professional Services, High Tech, Industrial Manufacturing, Telecommunications |
| Works with |
SAP Sales Cloud |
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
2023 Gartner Market Guide for Customer Success Management Platforms
The State of AI In Customer Success, 2024 Report
Gainsight Resource Center
Publisher
Gainsight Inc
Gainsight, provides the world’s leading Customer Success platform that helps businesses drive efficient growth by unifying the post-sales customer journey. Its innovative set of customer success, customer education, product experience, and community management products are used by companies of all sizes and industries, including nearly 200 publicly traded organizations. With Gainsight, businesses can leverage AI-driven insights to enhance customer engagement, improve retention, and drive expansion. Learn how leading companies such as GE Digital, SAP Concur, and Workday use Gainsight.
