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The secret to growth in challenging times? Align sales and service.

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SAP Customer Experience Live: Discover how to build loyalty with great service

End-to-End Service Execution

Synchronise your service processes to deliver an outstanding customer experience from start to finish.

 

Continuous system communication

Integrate services capabilities with enterprise solutions from SAP, allowing your systems to communicate from start to resolution.

Simplified data access

Optimise service execution with easy access to key backend data, such as parts, orders, warranties, and service contracts.

Unparalleled insight

Use vital resources to gain the insights you need to make real-time decisions and improve productivity, performance, and customer experiences.

Service that Scales

Provide service that’s flexible to meet your customers' needs.

 

Intelligent scaling

Leverage artificial intelligence (AI), world-class language technology, and preconfigured bots to scale your business quickly.

Optimised services

Utilise the power of machine learning to optimise examination and assignment of incoming service tickets.

Automated fact-finding

Learn from both historical interactions and transactional records to automate answers more intelligently and productively.

Self-service options

Empower customers with self-service options to troubleshoot, schedule service, track requests, or get remote assistance.

Intelligent User Experiences

Optimise the service experience across channels and users with intelligent, intuitive interactions.

 

One, intelligent platform

Provide end customers with a consistent service experience across channels and support e-commerce on a single, intelligent platform.

Deep learning

Apply deep learning techniques to efficiently route, categorize, and prioritize service tickets through machine learning.

Innovative gamification

Leverage innovative gamification to motivate team members with real-time feedback, recognition, and friendly competition.

Fast problem resolution

Collect accurate customer feedback across the entire journey and use in-depth analytics to solve problems at the root.

Omnichannel Customer Service

Provide superior service to your customers based on their preferences.

 

Unified interface

Deliver a consistent service experience by managing all customer inquiries within the same user interface.

Optimised routing

Accelerate customer service with automated contact identification, screen pop-up, and routing to the right experts.

Personalised service

Give your agents access to customer profiles, order history, and service history for personalised service and offers.

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