Engage, Connect & Deliver with SAP Service Cloud

The SAP Service Cloud solution connects great experiences to outcomes that matter for your customer to maximize their lifetime value. The accelerated implementation service for SAP Service Cloud partners with your organization to guide you through a quick, efficient, and effortless implementation.

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Service overview

Implementation Expertise

Seasoned CX Services expertise that will help guide you through a predefined implementation scope that will enable your organization to protect and drive revenue.

Go Live in Weeks

Achieve fast time to value from your solution within 6 weeks.

Solution Optimization

Use industry best practices combined with your requirements to build an optimized solution design with maximum business value.

Details

Solution type

Professional Services

Compatibility

Works with

See toode ühildub nende SAP-lahendustega või täiustab nende funktsionaalsust kuid ei nõua neid.

SAP Service Cloud

Pricing and service scope

Choose a base plan

Accelerated implementation service for SAP Service Cloud

  • The service covers the configuration of the following system capabilities for SAP Service Cloud Version 2:

    • Organizational Structure and Employees

    • Users and Business roles

    • Account and Individual Customer Management

    • Case Management, Agent Desktop, Product, and Registered Product

    • Installed Base, Installation Points, and Warranty

    • Autoflow & Approval

    • In-App Extensibility, Mashup, and Data Migration

    • Expert guidance on the following features:

      • Agent Desktop CTI communication provider integration
      • Knowledge Base integration

      Prerequisites:

      • This service requires an active subscription of SAP Service Cloud Version 2.
      • SAP Service Cloud Version 2 is provisioned and fully accessible.
      • Customer has active subscriptions of CTI provider (see here) and Knowledge Base provider fully compatible with SAP Service Cloud Version 2.

    • Scope Document

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  • Contract duration available upon request

  • The service covers the configuration of the following system capabilities for SAP Service Cloud Version 2:

    • Organizational Structure and Employees

    • Users and Business roles

    • Account and Individual Customer Management

    • Case Management, Agent Desktop, Product, and Registered Product

    • Installed Base, Installation Points, and Warranty

    • Autoflow & Approval

    • In-App Extensibility, Mashup, and Data Migration

    • Expert guidance on the following features:

      • Agent Desktop CTI communication provider integration
      • Knowledge Base integration

      Prerequisites:

      • This service requires an active subscription of SAP Service Cloud Version 2.
      • SAP Service Cloud Version 2 is provisioned and fully accessible.
      • Customer has active subscriptions of CTI provider (see here) and Knowledge Base provider fully compatible with SAP Service Cloud Version 2.

    • Scope Document